Open to opportunities

Brenda Gonzalez

@brendagonzalez

Message

Patient Access Specialist focused on accurate documentation, fast scheduling, and smooth transactions.

United States

Message

What I'm looking for

I’m looking for an administrative role where I can use my bilingual communication and precise document/transaction skills to support fast, accurate workflows—especially in healthcare access or client services with strong organization and teamwork.

I’m a bilingual (English/Spanish) administrative professional with experience in escrow and title services, and I’m currently working as a Patient Access Specialist. I verify patient insurance benefits, secure prior authorizations, and enter clinical and billing data with accuracy checks to reduce errors and speed scheduling.

Across my roles, I’ve owned document handling, transaction coordination, and organized records to keep workflows moving—whether processing prior authorization requests through payer portals, coordinating same-day appointment changes, or preparing and verifying closing and payment instructions. I’m known for accuracy, organization, and strong communication in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Specialist

Current

Variety Care

Apr 2026 - Present (2 months)

Verified patient insurance benefits and secured prior authorizations to reduce claim denials and speed scheduling. Entered clinical and billing data in Epic, processed payer portal requests with audit-ready confirmation logging, and coordinated same-day appointment changes to maintain clinic throughput.

Insurance Verification Prior Authorizations Epic Audit Logs Appointment Coordination Claims Processing

Escrow Administrative Assistant

Aerotitle

Aug 2025 - Mar 2026 (7 months)

Performed aircraft title searches and verified ownership records to support accurate transaction closings. Prepared closing documents and invoices, verified wire transfer instructions and banking details, and sent documents via DocuSign for electronic signatures.

Ownership Record Verification Invoice Processing Docusign Transaction File Organization

Receptionist / Intake Specialist

Farzaneh Law Firm

Jan 2025 - Jul 2025 (6 months)

Managed appointment scheduling and client intake processes while keeping records accurate and up to date. Provided bilingual English/Spanish support, greeted clients professionally, and tracked intake forms to ensure efficient data management.

Appointment Scheduling Client intake Bilingual Customer Service Records Management Data Entry

Receptionist

Farzaneh & Patel Law Firm

Jan 2021 - Aug 2021 (7 months)

Greeted visitors and clients and managed appointment confirmations while communicating clearly and updating client records. Handled client intake calls, logged case details into the firm’s system, and maintained accurate reception and record-keeping.

Client Records Client intake Client Communication Logging

Receptionist

Hudiburg Toyota

Feb 2019 - Nov 2020 (1 year 9 months)

Welcomed customers at the front desk and directed inquiries to the appropriate sales or service departments. Verified mailing addresses for accurate title processing and confirmed appointments, including same-day appointment reminder calls.

Customer Service Front Desk Reception Confirming Appointments Appointment Reminder Calls