Breanna Pryce

I am a dedicated customer service professional with a strong commitment to providing quality care for ultimate customer satisfaction. My experience in establishing and maintaining excellent communication and relationships with clients has allowed me to build loyal clientele through friendly interactions and consistent appreciation. I pride myself on my keen attention to detail and my ability to foster a positive working environment.

In my previous role at Ms. Brown, I successfully increased customer retention by 20% and reduced fraudulent charges by 50%. I handled customer complaints and concerns promptly, ensuring quick resolutions by escalating complex issues to my supervisor. My efforts in improving product recommendations also led to increased sales, showcasing my ability to drive business decisions and reduce operational costs.

As a Junior Data Scientist at Pantheros Labs, I honed my analytical skills by cleaning and preprocessing data, conducting statistical tests, and developing machine learning models for prediction. I collaborated on A/B tests that significantly increased click-through rates, further demonstrating my commitment to continuous improvement and my ability to contribute effectively to team projects.