Open to opportunities

Nico User

@nicouser6

Message

Remote appointment setter and lead-generation specialist driving qualified meetings and CRM accuracy.

Colombia

Message

What I'm looking for

I seek remote roles focused on appointment setting, lead generation, and CRM-driven sales support where I can boost meeting quality and conversion rates.

I am a bilingual (Spanish/English) appointment setter and sales development representative focused on generating and qualifying leads and booking high-quality meetings through phone, email, and LinkedIn outreach.

I consistently maintain CRM accuracy, run follow-up cadences to boost replies and reduce no-shows, and collaborate remotely to resolve customer inquiries while identifying warm sales opportunities. My work delivered 6–10 booked appointments per week, a 65–75% show rate, and improved lead-to-appointment conversion from 3% to 8%.

I hold HubSpot Sales and HubSpot Sales Software CORE certifications, and completed Google Digital Garage Fundamentals of Digital Marketing; I prioritize relationship-building, objection handling, and efficient pipeline maintenance to support revenue teams.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Cer&CO

Jan 2025 - Dec 2025 (11 months)

Booked 6–10 qualified appointments weekly via phone, email, and LinkedIn, improving lead-to-appointment rate from 3% to 8% and maintaining 99% CRM accuracy with a 65–75% show rate.

Lead Generation HubSpot Lead Qualification Objection Handling

Customer Service Representative

Iphone Cell Quilla

Jun 2025 - Oct 2025 (4 months)

Responded to customer inquiries via phone, email, and chat, identified and routed sales opportunities, and reduced response/handling time by 10–20% while maintaining a 4.5/5 (90%) satisfaction rating.

Customer Support Phone Email Chat Support Sales Enablement Workflow Optimization