BDBrandon Dixon
@brandondixon
Eager Technical Support and Electrical Student ready to excel.
United StatesWhat I'm looking for
I am a dedicated Technical Support and Electrical student with a strong commitment to applying my technical expertise in the growing tech and electrical industries. My experience as a Maintenance Technician and Technical Support Specialist has equipped me with the skills to troubleshoot complex issues and provide exceptional customer service. I pride myself on my attention to detail and my ability to communicate effectively with clients, ensuring their needs are met with professionalism.
Throughout my career, I have consistently demonstrated a strong work ethic and a passion for problem-solving. At TaskUs, I achieved a remarkable 95% customer satisfaction rate by delivering timely and effective support for software and hardware-related queries. My hands-on experience in maintenance has further honed my skills in various trades, including electrical, plumbing, and HVAC, allowing me to tackle diverse challenges with confidence.
I am eager to contribute my skills to a dynamic team that values innovation and growth. I believe in fostering a positive work environment and am committed to exceeding expectations in every role I undertake.
Experience
Work history, roles, and key accomplishments
Maintenance Technician Tier 2
Main Street Maintenance
Mar 2024 - Nov 2024 (8 months)
Successfully completed all work and repair orders for single-family and multi-family homes, including drywall, plumbing, HVAC, and electrical issues. Maintained a clean and safe workspace while providing excellent verbal communication with residents.
Technical/Software Support Specialist Tier 2
TaskUs
Apr 2019 - Jun 2023 (4 years 2 months)
Provided timely and effective customer support for software and hardware issues via Zendesk, guiding customers through step-by-step solutions for various devices. Exhibited strong communication skills, maintained accurate customer information in CRM tools, and consistently achieved a 95% CSAT.
Maintenance Technician
Woodward Management
Aug 2018 - Apr 2019 (8 months)
Completed all work and repair orders for newly leased apartments and emergency repairs, encompassing drywall, plumbing, roofing, painting, and HVAC for a large housing complex. Ensured a clean and secure community by daily litter removal and consistent patrolling, while also engaging residents with excellent verbal communication.
Customer Service Associate
Flying J
Dec 2017 - Mar 2018 (3 months)
Assisted customers with purchases, item location, and loyalty programs to enhance satisfaction and drive sales. Maintained a clean and organized facility, and accurately reconciled cash drawers and processed various POS transactions.
Education
Degrees, certifications, and relevant coursework
Chapel Hill High School
High School Diploma, General Studies
Completed high school education and received a diploma.
Lincoln Tech Technical College
Certificate, Electrical and Electronic Systems
Obtained a Certificate in Electrical and Electronic Systems, gaining expertise in technical and electrical fields.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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