Open to opportunities

temisha forrest

@temishaforrest

I provide patient, customer-focused Tier 1 technical support, troubleshooting hardware/software issues and resolving tickets fast.

United States

Message

What I'm looking for

I’m looking for a technical support role where I can troubleshoot hardware/software issues, own customer tickets end-to-end, and communicate solutions clearly. I want a team that values dependable, patient end-user service and continuous improvement.

I’m a customer-focused professional with 5+ years of experience in technical support, help desk services, and customer service. I troubleshoot hardware and software issues, resolve tickets, and assist end users clearly and patiently.

I’m skilled in logging, prioritizing, and completing service requests to improve response efficiency. I use ticketing systems such as ServiceNow and Zendesk, and I adapt quickly to new CRM platforms and remote support tools.

My background also includes strong electronics and system maintenance experience—supporting guests and staff with electrical, mechanical, and system-related issues, and performing preventive maintenance to reduce downtime. I bring dependable, detail-oriented problem solving and the ability to explain technical concepts to non-technical users.

Experience

Work history, roles, and key accomplishments

Current

Maintenance Technician

Current

LTD Hospitality Group

Jan 2019 - Present (7 years 3 months)

Provided front-line technical support to guests and staff by troubleshooting and resolving electrical, mechanical, and system-related issues. Logged, prioritized, and completed service requests while communicating solutions in user-friendly language and coordinating with vendors for escalations.

Technical Support Remote Support Technical Troubleshooting Customer Service Troubleshooting

Electronics Technician

Various Projects

Jan 2015 - Jan 2019 (4 years)

Installed, configured, and maintained fire alarm systems, electronic controls, and electrical equipment for client sites. Performed preventive maintenance and guided clients through troubleshooting steps to improve system reliability and reduce downtime.

Fire Alarm Systems Electrical Technical Customer Support