Eric Park

I am a customer-focused technical support specialist with extensive hands-on experience resolving technical issues, configuring systems, and improving support workflows. I work collaboratively with engineers and customer success teams to deliver effective solutions and positive customer experiences.

In my current Tier 2 Technical Support role, I handle high volumes of customer inquiries through Salesforce and HubSpot, diagnose and reproduce issues using Datadog and internal tools, and manage user permissions and RMAs. I create and maintain SOPs and knowledge-base articles to enable self-service and streamline support operations.

Previously, I installed and maintained smart home security systems in the field, performing system repairs, audits, and upsells while ensuring documentation and customer satisfaction. I also supported simulator production and customer support, performing hardware troubleshooting, soldering, machining, and quality checks.

I bring strong operational discipline from a decade managing a high-volume entertainment venue, where I handled scheduling, inventory, P&L monitoring, and staff management. I thrive in roles that combine technical troubleshooting, process documentation, and direct customer engagement.