Brandon DeCloux
@brandondecloux
Remote-first customer service and operations professional with hospitality expertise.
What I'm looking for
I am a remote-ready customer service and operations professional with 25 years of high-volume hospitality experience, focused on delivering consistent guest satisfaction and efficient daily operations.
I lead daily bar operations, train staff with clear written and verbal instructions, and resolve guest concerns across chat, email, and phone with professional communication.
I routinely use digital systems including POS, scheduling, and inventory tools, and collaborate remotely using Slack, Zoom, and Google Workspace while maintaining strong grammar, clarity, and typing speed.
I am completing Full Stack Development & Generative AI training (Purdue University, Feb 2026) to expand my technical skill set and combine frontline service expertise with basic web development and AI literacy.
Experience
Work history, roles, and key accomplishments
Bar Leader
Saddleback Mountain Ski Resort
Jan 2024 - Present (1 year 10 months)
Lead daily bar operations and guest communications in a high-volume resort environment; train staff and manage POS, scheduling, and inventory systems to maintain service quality.
Bartender
Pier 6 Tavern
Jan 2023 - Present (2 years 10 months)
Provide tailored guest service and resolve concerns professionally while collaborating with teams to maintain smooth front-of-house workflows in a high-volume bar setting.
Server/Bartender
Ports of Italy
Jan 2023 - Dec 2024 (1 year 11 months)
Delivered upscale front-of-house service in a fast-paced environment, maintaining product knowledge and assisting with inventory and POS operations to support nightly shifts.
Education
Degrees, certifications, and relevant coursework
Purdue University
Full Stack Development & Generative AI
Completing Full Stack Development & Generative AI training with expected completion in February 2026.
Ellis College of NYIT
Bachelor of Arts, Arts
Bachelor of Arts degree earned from Ellis College of NYIT.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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