Open to opportunities

Vaughn Ross

@vaughnross

Detail-oriented front-end developer with an Udacity Nanodegree, building user-friendly interfaces and debugging with confidence.

United States

Message

What I'm looking for

I’m seeking a remote front-end role where I can apply my Udacity front-end training, React/JavaScript skills, and debugging focus to build user-friendly interfaces and improve customer-facing experiences.

I’m a detail-oriented front-end developer with a recent Nanodegree in Front-End Web Development from Udacity, backed by hands-on coursework and project work. I combine strong HTML, CSS, JavaScript, and React foundations with a practical focus on debugging and API integration to deliver user-friendly interfaces.

In remote work and team leadership roles, I’ve built a reputation for proactive problem-solving, clear communication, and efficient execution. From managing customer issues and following best-practice processes to supervising crews with strong safety and troubleshooting standards, I bring a calm, meticulous approach to development and a commitment to reliable, maintainable outcomes.

Experience

Work history, roles, and key accomplishments

Customer Care Advocate

TeleTech

Aug 2022 - Dec 2024 (2 years 4 months)

Resolved customer issues efficiently, improving satisfaction and loyalty. Managed over 50 calls daily and developed customer service policies to improve efficiency.

Customer Support Call Handling Customer Satisfaction Policy Development Communication Troubleshooting

Deckhand & Tankerman Supervisor

Kirby Inland Marine LP

Jan 2015 - Aug 2020 (5 years 7 months)

Supervised and trained junior crew members, ensuring adherence to safety protocols and completing maintenance and safety inspections. Coordinated communication between vessel masters and external service providers.

Safety Compliance Maintenance Operations Coordination

Audio Engineer Supervisor

Tabernacle Ministries

Jun 2011 - Aug 2018 (7 years 2 months)

Led teams of audio technicians to ensure smooth operation of live and recorded events. Instructed staff on troubleshooting techniques, oversaw inventory, and maintained technical equipment.

Team Leadership Troubleshooting Event Production Inventory Management