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Aviva Nguyen

@avivanguyen

Message

UX Frontend Designer at Frontend creating interactive Figma prototypes and responsive web interfaces with React.

United States

Message

At Frontend, I research usability and information architecture, then create mockups and refine websites for clarity and brand consistency.

I design UX/UI mockups and interactive prototypes in Figma, and build responsive web interfaces with HTML, CSS, JavaScript, and React. I work with supervisors to present designs, incorporate feedback, and improve the work.

At US Bank, I supported customers with payment, dispute, login, and platform issues. I documented interactions and shared recurring feedback with managers to support software and product improvements.

Experience

Work history, roles, and key accomplishments

Current

UX Frontend Designer

Current

Frontend

Jan 2025 - Present (1 year 10 months)

Conducted qualitative user research and information architecture analysis to identify usability issues. Designed UX/UI mockups and interactive prototypes in Figma and built responsive web interfaces using HTML, CSS, JavaScript, and React.

User Research Information Architecture UX UI Design Figma HTML CSS JavaScript React Responsive Design

Pet Stylist

PetSmart

Jan 2023 - Jan 2025 (2 years)

Maintained a safe, organized work environment while managing appointments and service schedules. Performed pre- and post-service inspections and managed inventory levels.

Pet Grooming Appointment Scheduling Inventory Management safety standards Team Supervision

Cardmember Service Representative

US Bank

Jan 2023 - Jan 2025 (2 years)

Supported customers with payments, disputes, account login issues, and platform navigation. Served as a liaison between departments to establish efficient escalation paths and reported recurring feedback to managers.

Customer Service Payment Support Dispute Resolution Account Support Escalation Management Documentation Data Privacy

Bookstore Associate

DU Follet Bookstore

Jan 2022 - Dec 2022 (11 months)

Processed online orders, packaged shipments, and prepared products for distribution. Stocked and organized inventory to maintain efficient product flow and accurate inventory levels.

Order Processing Inventory Management Shipping Packaging

Night Auditor

Residence Inn

Jan 2021 - Jan 2022 (1 year)

Managed front-desk, housekeeping, and kitchen responsibilities during overnight shifts. Maintained market inventory using FIFO system and documented room-status reports.

Front Desk Operations Housekeeping Kitchen operations Inventory Management FIFO Reporting

Customer Service Representative

OpenTable

Jan 2020 - Jan 2022 (2 years)

Handled high volumes of customer inquiries via phone, live chat, and email in a fast-paced SaaS environment. Mentored new hires and collaborated on data-entry projects while maintaining data privacy standards.

Customer Service Live Chat Email Support SaaS Mentorship Data Entry Data Privacy