Brandon Brown

Designed and facilitated enterprise-wide leadership development programs, aligning with strategic goals across departments. Utilized ROPES and ADDIE models to build instructional content that supports real-world application and learning outcomes.

Delivered systems training across five departments, supporting associates on key processes and compliance updates. Partnered with department leaders to identify training gaps and deliver tailored learning interventions.

Ensured accuracy of servicing data, contributing to continuous process improvement and compliance. This role involved meticulous attention to detail and adherence to established protocols.

Delivered top-tier customer service, maintaining performance as a team top-performer and peer coach. This involved resolving customer inquiries efficiently and effectively.

Performed review specialist duties, ensuring accuracy and compliance in data. This role contributed to maintaining high standards of data integrity.

Managed collections activities, adhering to company policies and regulations. This role required strong negotiation and communication skills.

Performed landscaping duties, including design and maintenance. This role involved physical labor and attention to aesthetic detail.

Led sales activities and managed store operations. This role involved customer service, product knowledge, and team leadership.

Attended various terms between 2009 and 2013, focusing on general studies.

Completed coursework between 2010 and 2011.