Open to opportunities

Mariana Cordero

@marianacordero

Virtual Assistant delivering customer service leadership and quality assurance to meet campaign and call-center metrics.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own customer service and schedule coordination, support partners with system updates, and drive quality assurance—using clear communication and organized teamwork to consistently meet targets.

I’m a Virtual Assistant with experience in the Call Center and BPO industry, specializing in customer service, team leadership, and quality assurance. I’m known for quickly adapting and developing effective strategies to meet and exceed campaign metrics.

I handle inbound calls from partners, guide them through system updates, and create and manage support tickets. I also support schedule management—booking, rescheduling, canceling, and adding inspections—while maintaining exceptional communication and performance under pressure.

Experience

Work history, roles, and key accomplishments

Booking

InTouch

Jan 2024 - Jan 2025 (1 year)

Handled inbound calls from partners and guided partners through system updates. Created and managed support tickets while managing and maintaining social networks.

Customer Service Inbound Calls Partner Support system updates Social Media Management