Brandi Roseboom
@brandiroseboom
Dedicated customer service professional with seven years of experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with seven years of experience in providing exceptional support. My focus has always been on maintaining high customer satisfaction levels, especially during non-traditional hours. I have honed my skills in written and verbal communication, adeptly handling customer inquiries and resolving issues promptly and courteously.
Throughout my career, I have consistently met or exceeded performance metrics, including response time, resolution rate, and customer satisfaction scores. My experience includes working as a Customer Service Representative at Discover Financial Services, where I provided support via phone, email, and live chat channels during nighttime hours. I am currently enrolled as a part-time student in the Ultrasound Technician program at Delaware Technical Community College, further enhancing my skills and knowledge.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Discover Financial Services
May 2017 - Oct 2020 (3 years 5 months)
Provided courteous and efficient customer support via phone, email, and live chat channels during nighttime hours. Addressed customer inquiries, resolved issues, and escalated complex cases to appropriate departments. Consistently met or exceeded performance metrics, including response time, resolution rate, and customer satisfaction scores.
Call Center Scheduling Representative
Price Auto Group
May 2016 - May 2017 (1 year)
Coordinated and scheduled service appointments for customers, collaborating with service advisors and technicians to manage shop capacity. Interacted with customers via phone and email, providing confirmations and addressing inquiries. Maintained accurate records and identified opportunities to streamline scheduling processes, ensuring compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Delaware Technical Community College
Associate of Science, Ultrasound Technology
Currently pursuing a degree in Ultrasound Technology, focusing on diagnostic imaging principles and techniques. Enrolled as a part-time student, balancing studies with other commitments.
Dover High School
Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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