Open to opportunities

Brandi Byrd

@brandibyrd

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Account specialist blending operations, customer service, and service dispatch expertise.

United States

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What I'm looking for

I’m looking for an operations-and-customer-focused role where I can manage accounts, dispatch work, and drive accurate invoicing/AR—partnering cross-functionally to resolve issues fast, maintain safety, and deliver great service consistently.

I’m an Account Specialist managing daily operations for a key Managed Services account at National Power. I optimize account profitability, ensure excellent customer service, and act as the internal point of contact while supporting the Service Sales team with strong organizational skills and a safety-first mindset.

I schedule and dispatch workers, crews, equipment, and service vehicles, procure and distribute supplies/materials, and use customer portals to prepare daily work and run schedules. I also own customer updates and invoicing workflows—monitoring invoice delivery, supporting the full accounts receivable cycle (invoices, credit memos, adjustments, refunds, statements), and helping resolve issues to prevent recurrence—while coordinating preventative maintenance execution and tracking open tickets.

Experience

Work history, roles, and key accomplishments

Current

Account Specialist

Current

National Power, LLC

Dec 2020 - Present (5 years 8 months)

Manage daily operations for a key account, serving as the internal point of contact for customer service and account profitability. Coordinate dispatch, supplies, scheduling, customer status updates, invoicing, open ticket tracking, preventative maintenance execution, and accounts receivable support including month-end reporting.

Account Management Customer Service Dispatching Scheduling Managed Services Operations Invoicing Accounts Receivable Credit Memos Reconciliations Status Reporting

Senior Medical Office Assistant

UNC Family Medicine at West Raleigh

Feb 2017 - Dec 2020 (3 years 10 months)

Handled appointment scheduling and phone support for multiple providers while managing patient registrations and updates in EPIC. Verified insurance eligibility, collected outstanding bills, balanced daily payments, and routed/scanned patient records.

Appointment Scheduling Patient Registration Epic Insurance Eligibility Verification Data Entry Payment Processing

Call Center Customer Service Assistant

Pharmaceutical Product Development

Apr 2015 - Feb 2017 (1 year 10 months)

Provided customer service for client customers across healthcare and medical professional contacts while documenting interactions per company guidelines. Processed medical information requests via email, fax, and mail, answered high-volume incoming calls, and coordinated prescription arrangements with providers.

Customer Service Call Center Operations Compliance Documentation Report Generation Email Fax

Pharmacy Technician

Harris Teeter

Jun 2013 - Apr 2015 (1 year 10 months)

Supported pharmacy counter operations by greeting customers, answering and directing calls, and performing courtesy calls related to prescription requests. Managed inventory control and stocking, assisted the pharmacist with medication support, interpreted prescriptions and verified/registered insurance using Etrpy, and processed patient check-outs at the register.

Pharmacy Customer Service Insurance Verification Etrpy Register Checkout Inventory Control Stocking Drug Knowledge Application