Michelle Lyseight
@michellelyseight
I am a Pharmacy Account Manager specializing in client retention, billing, and program management.
United StatesWhat I'm looking for
I am a Pharmacy Account Manager and Lead Pharmacy Technician with extensive experience in pharmacy operations, client retention, program management, and medical billing. I bring more than a decade of hands-on experience in high-volume prescription processing and cross-departmental coordination.
At Procarerx I manage client relationships, serve as a business liaison, oversee program implementation and performance analysis, and handle complex medical and pharmacy billing. I also train new employees and interns, evaluate system upgrades, recommend efficiency improvements, and resolve cross-functional issues to maintain smooth operations.
I focus on delivering exceptional service, solving operational challenges, and driving measurable improvements in program performance. I am committed to contributing my expertise to an organization that values dedication, accountability, and impactful account management.
Experience
Work history, roles, and key accomplishments
Senior Pharmaceutical Account Manager
Procarerx
Feb 2023 - Present (2 years 7 months)
Manage client retention and relationships as business liaison and program manager, overseeing program implementation and performance and handling medical and pharmacy billing.
Lead Pharmacy Technician, CPht
Procarerx
Oct 2016 - Present (8 years 11 months)
Train new employees and interns on business programs, evaluate system upgrades and recommend efficiency improvements, process high-volume hub prescriptions, and serve as point of contact for cross-departmental issue resolution.
Pharmacy Technician
CVS / AmeriHealth Caritas / Performx
Mar 2012 - Jun 2018 (6 years 3 months)
Verified and processed prescriptions, filled prescriptions and ordered supplies; assisted pharmacists, providers, and members with plan benefits, authorizations, and claims, and supported providers with system navigation and data updates.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Phoenix
Bachelor of Science, Healthcare Management
2021 - 2022
Completed a Bachelor of Science in Healthcare Management at the University of Phoenix from April 2021 to October 2022.
UPUniversity of Phoenix
Associate of Science, Business Management
2020 - 2021
Completed an Associate of Science in Business Management at the University of Phoenix from February 2020 to April 2021.
Westwood High School
High School Diploma, General Studies
1989 - 1994
Earned a High School Diploma from Westwood High School in Stewart Town, Trelawny, completed in June 1994.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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