Tonnisha Thompson

I am a client-focused customer service and account management professional with over eight years' experience supporting customers in high-volume, compliance-driven environments. I specialize in payment-related inquiries, billing assistance, and resolving complex account issues while maintaining strict confidentiality.

In my current role as an Account Manager at Paylocity, I manage client portfolios, assist with wage garnishments and tax levies, and coordinate with payroll, tax, and compliance teams to ensure accurate processing. I have a proven track record of improving retention through clear policy explanations and diligent case management.

Previously, I handled high-volume scheduling and front-desk responsibilities in healthcare settings, verified insurance eligibility, initiated authorizations, and processed payments with attention to detail. I consistently document interactions to preserve accurate account records and support cross-functional teams.

I bring strong de-escalation skills, a detail-oriented approach to documentation and data privacy, and a commitment to delivering positive customer experiences while adhering to regulatory and compliance standards.