BABrandi Allen
@brandiallen
Dynamic Sales and Customer Service Accounts Team Manager.
United StatesWhat I'm looking for
I am a dynamic Sales and Customer Service Accounts Team Manager with a proven track record at S and C Janitorial. My expertise lies in exceeding sales goals through consultative selling and effective team leadership. I am skilled in workforce planning, operational efficiency, and customer engagement, which has allowed me to drive repeat business and foster collaborative team environments.
Throughout my career, I have demonstrated adaptability and results-driven performance, complemented by strong interpersonal skills. My experience includes supporting team scheduling and task execution to improve operations, enforcing safety protocols, and streamlining service processes through team collaboration. I thrive in high-pressure situations, as evidenced by my time at Carnival Cruise Lines, where I developed immersive guest experiences and managed customer issues with effective conflict resolution.
Experience
Work history, roles, and key accomplishments
Sales / Customer Service Accounts Team Manager
S and C Janitorial
Jan 2022 - Present (3 years 6 months)
Supported team scheduling and task execution to improve operations. Utilized consultative selling techniques to surpass sales goals.
Sales / Customer Service Accounts Team Manager
S and C Janitorial
Jan 2022 - Present (3 years 6 months)
Supported team scheduling and task execution to improve operations. Utilized consultative selling techniques to surpass sales goals.
Fun Expert
Carnival Cruise Lines
Jan 2019 - Present (6 years 6 months)
Developed interactive, immersive guest experiences and logistics. Managed high-pressure situations with professionalism.
Fun Expert
Carnival Cruise Lines
Jan 2019 - Present (6 years 6 months)
Developed interactive, immersive guest experiences and logistics. Managed high-pressure situations with professionalism.
Hospitality Worker
Winghouse Bar & Grill
Sep 2017 - Present (7 years 10 months)
Delivered fast-paced, high-quality customer service. Trained new staff on hospitality standards.
Hospitality Worker
Winghouse Bar & Grill
Sep 2017 - Present (7 years 10 months)
Delivered fast-paced, high-quality customer service. Trained new staff on hospitality standards.
Education
Degrees, certifications, and relevant coursework
Hillsborough Community College
Associate of Arts, Allied Health
Currently pursuing an Associate of Arts in Allied Health. Expected to complete the program in December 2025.
Hillsborough Community College
Healthcare Support Specialist Certification, Health Care Administration
Completed a Healthcare Support Specialist Certification in Health Care Administration. This certification was obtained in May 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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