Open to opportunities

Bradley Mpeke

@bradleympeke

Message

I resolve helpdesk issues, support ECMS users, and automate IT monitoring workflows at CIBA.

South Africa

Message

What I'm looking for

I'm looking to continue building hands-on IT support experience through helpdesk troubleshooting, systems support, automation, and opportunities to grow my front-end development skills.

At CIBA, I support staff and members through IT helpdesk operations and the Laravel-based ECMS membership management platform.

I triage tickets, investigate bugs, document findings, and escalate complex issues to development and senior IT teams. My work includes member profile access errors, declaration submission failures, CPD balance discrepancies, certificate upload errors, and export queue issues.

I’ve upgraded staff laptop RAM and supported the organisation’s migration from Windows 10 to Windows 11 with minimal disruption to end users.

I also designed a Power Automate workflow to monitor Brevo transactional email delivery and alert the IT team and hosting partner. Alongside support work, I bring front-end foundations in HTML, CSS, and JavaScript.

Experience

Work history, roles, and key accomplishments

Current

IT Support Intern

Current

CIBA (Chartered Institute for Business Accountants)

Aug 2025 - Present (1 year 1 month)

Performed hardware and OS upgrades, triaged and resolved IT helpdesk tickets for the ECMS membership platform, and designed a Power Automate flow for monitoring Brevo transactional email delivery.