Open to opportunities

josh drinkard

@joshdrinkard

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IT Manager with over 20 years of experience in technology.

United States

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What I'm looking for

I am looking for a role that values integrity, offers growth opportunities, and allows me to leverage my extensive IT experience.

I am an IT Manager with over 20 years of professional experience in the technology sector. My commitment to executing work with integrity is evident in my approach to server maintenance, troubleshooting, and managing complex Merger & Acquisition migration projects. I have a proven track record of integrating, configuring, and updating hardware and software to meet diverse business needs.

Throughout my career, I have been recognized for my solution-oriented mindset and thorough work ethic. I excel in managing large-scale deployments and have successfully led teams in various IT operations, ensuring that all systems are secure and reliable. My experience includes overseeing a $2M software budget, managing helpdesk teams, and providing comprehensive support across multiple platforms, including Google Workspace and Microsoft Office 365.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Manager

Current

Outside Inc.

Jan 2020 - Present (5 years 6 months)

Administered Google Workspace across 40 domains and managed 12 on-premise Windows servers, including Hyper-V virtual machines. Led large-scale deployments of software and hardware, overseeing a $2M software budget and managing vendor relationships.

Google Workspace Windows Server Hyper V Kandji JumpCloud Disaster Recovery MSSQL NAS Project Management Slack SentinelOne DNS Salesforce Zendesk Rippling Vendor Management

IT Manager

Outside Magazine

Jul 2016 - Present (9 years)

Provided comprehensive IT support for 150 users across four nationwide offices, managing 10 Windows Servers and Dell Unity NAS/SAN Storage Arrays. Administered Microsoft Office 365, Exchange, and Active Directory, ensuring seamless operation of cloud-based applications.

Desktop Support Dell Unity NAS Microsoft Office 365 Exchange Active Directory Group Policies Hyper V Slack Zoom)Adobe Suite DNS Patch Management

Senior IT Support Specialist

Network 24/7

Mar 2014 - Present (11 years 4 months)

Delivered desktop and server support to clients, including installation, troubleshooting, and configuration of hardware and software. Managed virus protection, patches, and updates, while also overseeing network infrastructure and new project implementations.

Desktop Support WiFi iOS Android Patch Management Software Management Network Infrastructure Project Planning

IT Support Specialist

4 Judicial District Court

Mar 2013 - Present (12 years 4 months)

Provided desktop and server support for over 35 users across two offices, including installation and configuration of NAS devices. Managed hardware and software support for Dell workstations, created and updated PC images, and supported various user applications.

Desktop Support NAS Devices E File Troubleshooting Dell Workstations Symantec Ghost Windows XP PCAnywhere

IT Support Specialist Senior (Field Support Engineer)

Judicial Information Division of New Mexico

Apr 2009 - Present (16 years 3 months)

Delivered desktop and server support to over 150 users across multiple offices in North East NM, including installation and configuration of NAS devices. Managed hardware and software support for Dell workstations, created and updated PC images, and supported user applications.

Desktop Support NAS Devices Dell Workstations Symantec Ghost Windows XP MS Office PCAnywhere Network Printers Network Printer

IT Support Specialist Senior (Field Support Engineer)

New Mexico Department of Public Safety

Apr 2006 - Present (19 years 3 months)

Provided desktop support for over 1500 users, both in-house and in remote office sites. Ensured efficient operation and troubleshooting of IT systems for a large user base.

Desktop Support Remote Support User Support

Systems Administrator

Tasty Baking Company

Apr 2004 - Present (21 years 3 months)

Provided comprehensive third-shift support in a large enterprise environment, assisting over 200 end-users and managing 30+ servers. Supported 400+ remote users, ensuring continuous IT operations.

Systems Administration User Support IT Operations

Support Analyst

CityNet

Sep 2002 - Present (22 years 10 months)

Supported CityNet software applications including BART, CARS, TRAM, and DRIVE for major banks in the Manhattan area. Provided critical technical assistance to ensure smooth operation of financial software systems.

Software support BART CARS Drive Technical assistance Financial Software

Support Analyst

Lockheed Martin

Aug 2001 - Present (23 years 11 months)

Provided network, software, hardware, and telecommunications support in a 500 end-user enterprise environment. Utilized the Remedy Call Tracking system to manage and resolve IT issues efficiently.

Software support Hardware Telecommunications Remedy Call Tracking System

Education

Degrees, certifications, and relevant coursework

Dover Business College

Associate's Degree, Computer Science

Studied Computer Science, focusing on foundational concepts and practical applications. Gained skills relevant to IT support and system administration.