Open to opportunities

Jeremy Castleberry

@jeremycastleberry

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Experienced Information Technology Manager focused on team leadership and solutions.

United States

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What I'm looking for

I am looking for a role that fosters innovation, encourages team collaboration, and offers opportunities for professional growth.

I am an accomplished Information Technology Manager with a proven track record in leading high-performing service desk teams and driving operational excellence. My experience spans over a decade in managing IT operations, where I have successfully transformed operational challenges into scalable solutions that enhance team efficiency and customer satisfaction. I believe in the power of servant leadership, focusing on talent retention and career development to foster a culture of continuous improvement.

At Voya (ING) Investment Management, I managed a global team supporting a 500-user division, where I implemented key customer support initiatives for various Microsoft services. My strategic alignment of resources not only optimized team performance but also revitalized employee morale and retention. I have a strong background in ITIL process workflows, ensuring effective incident management and service request tracking, which has significantly reduced downtime and improved service delivery.

Throughout my career, I have established and led teams that excel in IT security administration and controls, ensuring compliance with industry standards and regulatory requirements. My commitment to operational efficiency is demonstrated by my ability to streamline processes, automate manual tasks, and deliver accurate audit results. I am passionate about leveraging technology to drive business success and am eager to contribute my expertise to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Director, IM Cloud Operations

Current

Voya Investment Management

Jan 2019 - Present (6 years 5 months)

Managed employees in a global response for tasks of supporting a 500-user division. Provided key customer support for Azure Active Directory (Microsoft Entra ID), Office 365, Citrix, Power BI, SharePoint, DevOps, and MS Teams.

Azure Active Directory Office 365 Citrix Power BI SharePoint DevOps Microsoft Teams ITIL Change Control Kanban

IT Security Administration and Controls Team Lead

Voya Investment Management

Jan 2010 - Dec 2019 (9 years 11 months)

Established a Security Administration support team under internal audit and controls, separated from General Information Technology, to meet the separation of duties requirements of industry IT controls and regulatory standards. Streamlined operations and eliminated 8K – 10K hours of team manual labor each year by transforming manual access requests for Active Directory and 40 applications into au

Regulatory Compliance Active Directory Access Management Risk Mitigation

Win-Tel Server Support

World Travel BTI

Provided Win-Tel Server Support for the company's operations. Ensured the stability and performance of server systems.

Windows Server System Administration Troubleshooting Technical Support

Server & Desktop Support

Verso Technologies

Delivered server and desktop support, maintaining the functionality of IT infrastructure. Assisted users with technical issues and system maintenance.

Desktop Support Infrastructure Maintenance

Desktop Support

Lamalie Amrop International

Provided essential desktop support to ensure smooth daily operations for employees. Resolved technical problems and maintained computer systems.

Desktop Support Technical Troubleshooting User Support IT Support

Education

Degrees, certifications, and relevant coursework

ITIL Certification

ITIL V3 Certified, Information Technology

Obtained ITIL V3 certification, demonstrating expertise in IT service management best practices. This certification enhances understanding of IT service lifecycle and operational efficiency.

CFA Institute

CFA Investment Foundations, Investment Management

Completed the CFA Investment Foundations program, gaining foundational knowledge in investment management. This program covers essential investment principles and industry practices.

Microsoft Azure Certification

AZ900 Azure Fundamentals, Cloud Computing

Achieved AZ900 Azure Fundamentals certification, validating foundational knowledge of cloud services and how those services are provided with Microsoft Azure. This certification covers core Azure services, solutions, and management tools.

Certified Southeast Herpetologist Program

Certified Southeast Herpetologist, Herpetology

Became a Certified Southeast Herpetologist, specializing in the study of amphibians and reptiles in the southeastern United States. This certification involves extensive knowledge of local ecosystems and species.