Open to opportunities

Anna User

@annauser2

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Certified Junior Project Manager with a focus on project excellence.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and challenging projects.

As a Certified Junior Project Manager, I have successfully navigated diverse environments, including the Civil Service, NHS, and commercial sectors. Currently, I manage key client accounts and projects at Esri UK, where I leverage my expertise in mixed methodologies, stakeholder management, and financial control to deliver exceptional results. My commitment to continuous improvement and project excellence drives my work, and I take pride in building strong customer relationships through reliability and a passion for excellence.

Throughout my career, I have demonstrated a strong grounding in GIS and a knack for quickly learning new technologies. My recent projects include delivering significant contracts for the National Railway and global organizations, where I utilized a blend of Agile and Waterfall methodologies to meet diverse client needs. I am eager to leverage my project management skills and accelerate my development through hands-on project delivery within a progressive organization that values long-term career advancement.

Experience

Work history, roles, and key accomplishments

Current

Junior Project Manager

Current

Esri UK

Apr 2024 - Present (2 years 2 months)

Currently managing a portfolio of projects using Agile and Waterfall methodologies. Responsible for project resourcing, financial dashboards, and delivering key client projects, including a £50k project for a National Railway account. Proficient in Salesforce and DevOps with a focus on stakeholder management and continuous improvement.

Project Management Agile Methodologies Waterfall Project Management Salesforce Financial Management Stakeholder Management DevOps GIS Dashboards Team Collaboration

Associate Programme Manager

UK Health Security Agency

Sep 2023 - Mar 2024 (6 months)

Focused on governance within the Project Management Office, delivering reports to senior management, developing project plans, and managing risks. Enhanced processes and maintained communication with stakeholders to ensure alignment with strategic objectives.

Governance Project Management Risk Management Reporting Process Improvement PMO Project Planning SharePoint

Business Support Officer / PA

UK Health Security Agency

Jan 2023 - Sep 2023 (8 months)

Provided PA support to Deputy Directors, managing complex schedules, travel arrangements, and business continuity reporting. Developed document management systems and facilitated effective communication within the team.

Administrative Support Scheduling Travel Coordination Document Management Communication Business Continuity CRM Management

Project & Business Support Officer

Greater Manchester Health and Social Care Partnership

Sep 2021 - Sep 2022 (1 year)

Administered key health initiatives, managed meetings, and provided project support for workforce strategies. Responsible for stakeholder engagement and ensuring project quality through effective planning and monitoring.

Stakeholder Engagement Meeting Management Workforce Planning Quality Control Communication

Executive Assistant

Gaddum

Nov 2019 - Aug 2021 (1 year 9 months)

Provided high-level administrative support to the CEO and senior leadership team, managing complex diaries, communications, and documentation. Ensured confidentiality and effective organization of sensitive information.

Communication Confidentiality Document Management Administrative Support Stakeholder Management

Administration Assistant

Kenneth A. Fraser Memorials

May 2019 - Jul 2019 (2 months)

Assisted with order processing and day-to-day operations, providing administrative support and managing client inquiries. Utilized Microsoft Office for operational workflow.

Order Processing Administrative Support Client Communication Microsoft Office Workflow Management Public Relations Business Development Data Entry Scheduling

Bar & Restaurant Staff

The Crown Inn

Jun 2017 - Aug 2017 (2 months)

Worked as a server and bar staff in a gastropub, managing cash handling, customer service, and food orders. Developed knowledge in mixology and restaurant operations.

Customer Service Mixology Teamwork Communication Time Management Bar Operations Order Management

Education

Degrees, certifications, and relevant coursework

Lancaster University

Bachelor of Arts, Geography

2015 - 2018

Completed a Bachelor of Arts Degree in Geography, focusing on various aspects of physical and human geography, environmental issues, and spatial analysis.