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rafiat shokeye

@rafiatshokeye

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Experienced project support officer with strong leadership and communication skills.

United Kingdom

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to lead impactful projects.

I am an experienced project support officer with a strong background in stakeholder communication, documentation, and project management. My diverse working relationships with technical and leadership teams have equipped me with the skills necessary to excel in fast-paced environments. I am currently pursuing certification in Project Planning Management with Oracle Primavera P6, further enhancing my expertise in project management methodologies.

Throughout my career, I have demonstrated strong leadership and team-building abilities, effectively managing resources to deliver outstanding results. My experience spans various roles, including my current position as a Tenancy Sustainment/Voids Officer at Solihull Community Housing, where I prioritize urgent inquiries and ensure compliance with policies. I have also held positions at NHS Buckinghamshire and Hitachi Information Control System Europe, where I honed my skills in customer service, project support, and document control.

Experience

Work history, roles, and key accomplishments

Current

Tenancy Sustainment/Voids Officer

Current

Solihull Community Housing

Nov 2023 - Present (1 year 8 months)

Undertook duties to end tenancies, including processing scripts, raising voids, and liaising with relevant SCH Teams. Produced spreadsheets, newsletters, and shortlists to enable the allocation of properties, ensuring all duties were carried out in line with appropriate policies and procedures.

SharePoint)Swordfish Open House Live Abritas Housing Allocations Policy Customer Service Documentation Prioritization Communication Data Entry

Team Leader

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB

Mar 2022 - Aug 2023 (1 year 5 months)

Performed customer service functions, including interacting with customers and answering questions. Provided teams with information about recent developments, programs, and policy changes, and organized and attended meetings, ensuring the head of service was well prepared.

Customer Service Team Leadership Communication Stakeholder Management Meeting Coordination Governance Policy Implementation Problem Solving

Project Support Officer/Document Controller

Hitachi Information Control System Europe (HICSE)

Nov 2015 - Dec 2021 (6 years 1 month)

Dealt promptly with telephone and email queries from sub-contractors, contractors, and clients, prioritizing tasks and tracking project progress. Provided high-quality administrative and project support, facilitating the efficient day-to-day delivery of assigned projects.

Document Control Administrative Support Project Tracking Resource Allocation Data Entry Problem Solving Microsoft Office Reporting

Project Support Administrator

Balfour Beatty Engineering Services

Mar 2013 - Nov 2015 (2 years 8 months)

Assisted the Project Manager with project administration duties from initial enquiry through to design, procurement, and delivery. Managed the estimation process by preparing specialty subcontractor bid packages and material procurement for project management.

Project Management Procurement Service Delivery Performance Analysis Snagging Process Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of The West of England

BSc. Construction and Property Management, Construction and Property Management

Studied Construction and Property Management, gaining knowledge in project administration, estimation processes, and service delivery efficiency. Developed skills in managing project schedules and stakeholder communication within the construction industry.

Orpington College

Skills for Working Life, Working Life Skills

Completed a program focused on developing essential skills for the workplace. Gained foundational knowledge applicable to various professional environments.