Open to opportunities

Boungneikip Hrangkhol

@boungneikiphrangkhol

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Hotel manager and travel consultant focused on guest satisfaction and efficient operations.

India

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What I'm looking for

I’m looking for a hospitality role where I can lead teams, coordinate operations, and deliver outstanding guest and customer experiences. I want a dynamic environment that values punctuality, problem-solving, and continuous improvement.

I’m a dedicated hospitality and tourism professional with proven experience in travel, hospitality, and customer service. I consistently deliver high-quality outcomes through strong time management, team coordination, and leadership.

In my hotel management role, I oversaw daily operations and staff management to ensure guest satisfaction and smooth service delivery. I also implemented cost-effective strategies to improve operational efficiency, while maintaining hospitality standards that build trust with guests.

As a travel consultant, I assist clients with travel planning and bookings, including flights, hotels, transfers, sightseeing tours, and travel insurance. I manage itineraries and coordinate logistics efficiently, while using customer relationship management and effective communication to maintain high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Travel Consultant

Donniez Safari

Jan 2024 - Jan 2026 (2 years)

Helped clients plan trips and manage travel bookings, including flights, hotels, transfers, sightseeing tours, and travel insurance. Coordinated itineraries and logistics to deliver personalized travel experiences and high customer satisfaction.

Travel Planning Itinerary Management Customer Service Insurance Coordination Logistics Coordination Customer Satisfaction

Hotel Manager

RJB Grand

Jan 2021 - Jan 2024 (3 years)

Oversaw daily hotel operations and managed staff to ensure consistent guest satisfaction and service quality. Implemented cost-effective strategies to improve operational efficiency and handled employee issues through recruitment, training, and conflict resolution.

Hospitality Operations Guest Service Team Leadership Customer Relationship Management Conflict Resolution Compliance

Team Supervisor

Bharti Airtel Limited

Jan 2020 - Jan 2021 (1 year)

Led a customer service team to meet performance targets by resolving escalated issues with professionalism and empathy. Delivered training sessions to improve team productivity and maintained quality in fast-paced, multitasking environments.

Customer Service Leadership Performance Management Training Enablement Multitasking Team Coordination Time Management