Manjot Singh Johar

I am a hotel and travel management professional with over 12 years of experience in guest services, front office operations, and remote client onboarding. I combine hands-on hotel operations knowledge with consultative sales and SaaS CRM proficiency to deliver measurable results.

At Hotel Madin I oversaw daily operations using IDSNext PMS, led a front-office team of 15+, redesigned check-in workflows to cut wait times by 20%, and implemented upselling strategies that increased revenue by 12%. I consistently resolved escalations and improved guest satisfaction through targeted service upgrades.

In remote and SaaS environments I managed international bookings, converted inbound and outbound leads, and guided customers through self-service booking processes using browser-based CRM and VoIP/Zoom communications. I maintain accurate CRM records and collaborate with global teams to optimize sales approaches.

I am skilled with IDSNext, Fidelio/Opera PMS, CMS.asapticket.com, Google Workspace, Zoom, and VoIP softphone systems, and hold a BSc in Hotel Management. I focus on delivering exceptional customer experiences, training high-performing teams, and driving revenue through operational improvements and consultative service.