Atharva User
@atharvauser1
Hospitality and travel operations professional focused on customer satisfaction and efficiency.
What I'm looking for
I am a hospitality and travel operations professional with hands-on experience across hotels, facility supervision, and travel bookings. I have managed large volumes of reservations and client interactions while maintaining high accuracy in documentation and reporting.
At Travelxp I managed 100+ hotel and travel bookings, served as the primary contact for customer inquiries, resolved escalations quickly, and negotiated with travel partners to reduce client costs. In facility supervision roles I led teams, streamlined protocols to boost efficiency, and improved client satisfaction through direct client collaboration.
I bring strengths in reservations and booking management, CRM and booking software, problem solving, and time management, backed by a Bachelor of Hotel Management & Catering Technology and multilingual communication skills in English, Hindi, and Marathi.
Experience
Work history, roles, and key accomplishments
Travel Operations Executive
Travelxp
Feb 2024 - Feb 2025 (1 year)
Managed 100+ hotel and travel bookings and served as primary contact for 30+ monthly customer inquiries, resolving 80% of escalations within 24 hours and negotiating with partners to reduce client costs.
Facility Supervisor
Rare Hospitality
Sep 2023 - Dec 2023 (3 months)
Resolved 10+ customer inquiries weekly and strengthened communication to improve client engagement and service issue resolution, enhancing overall customer experience.
Facility Supervisor
DTSS
Jun 2023 - Aug 2023 (2 months)
Oversaw facility operations at WNS Viman Nagar site, led an eight-person team to boost efficiency by 15% and reduced response time by 30%, improving client satisfaction.
Trainee
Taj Blue Diamond
Aug 2021 - Oct 2021 (2 months)
Rotated through four hospitality departments supporting daily operations, assisted guests to enhance customer satisfaction, and maintained accurate documentation for operational tasks.
Education
Degrees, certifications, and relevant coursework
MSIH MCT, Pune
Bachelor of Hotel Management & Catering Technology, Hotel Management & Catering Technology
2019 - 2023
Grade: 7.53 CGPA
Completed a Bachelor of Hotel Management & Catering Technology with a CGPA of 7.53 between 2019 and 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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