BOUHAMMOUCH, Abdelouakil

BA

Looking for a job

BOUHAMMOUCH, Abdelouakil

@bouhammouchabdelouak

Senior B2B Sales Executive at Xceed Maroc supporting Videotron Canada, handling complex escalations and coaching colleagues.

At Xceed Maroc, I support Videotron Canada as a Senior B2B Sales Executive and Operational Contributor. I handle supervisor-level escalations, de-escalate complex customer situations, and provide real-time support on difficult billing, technical, retention, and business-account cases.

I also manage Quebec SME accounts and recommend tailored telecom solutions while maintaining my personal KPIs. Earlier at Xceed Maroc, I managed business-client relationships and supported Canadian residential customers in English and French.

Experience

Work history, roles, and key accomplishments

XM

Current

Senior B2B Sales Executive | Operational Contributor

Current

Xceed Maroc

Mar 2026 - Present (8 months)

Handle supervisor-level escalations and de-escalate complex customer situations. Coach colleagues on call control, objection handling, and customer experience while providing real-time floor support on difficult cases.

Salesforce Etiya Verint Okta Attachmate Xtreme GreenLake Microsoft Teams Customer Experience Coaching Escalation Management

XM

S&M Business Account Executive

Xceed Maroc

Sep 2025 - Mar 2026 (6 months)

Managed business-client relationships, renewals, upselling, and contract discussions in a high-volume telecom environment. Maintained accurate account follow-up across CRM and operational systems.

Salesforce Etiya Verint Okta Attachmate Xtreme GreenLake Microsoft Teams Account Management Upselling CRM

XM

Business Account Executive - Trainee

Xceed Maroc

Jul 2025 - Sep 2025 (2 months)

Completed intensive technical and sales development covering business telecom products, systems, and consultative selling. Achieved 95/100 on the integration assessment.

Salesforce Etiya Verint Okta Attachmate Xtreme GreenLake Microsoft Teams Consultative Selling Telecommunications Products

XM

Bilingual B2C Customer Service Agent

Xceed Maroc

Jun 2024 - Jul 2025 (1 year 1 month)

Resolved billing, technical, and service inquiries in English and French for Canadian residential customers. Handled retention and sales opportunities while meeting quality, efficiency, and customer-experience KPIs.

Salesforce Etiya Verint Okta Attachmate Xtreme GreenLake Microsoft Teams Customer Service Bilingual (English French)Retention Sales

Education

Degrees, certifications, and relevant coursework

HU

Hassan II University

Bachelor's Degree, Applied Linguistics

2023 -

Pursuing a Bachelor's Degree in Applied Linguistics, expected to complete in 2027.

UP

University of Pennsylvania

Professional Certification, English for Business and Entrepreneurship

Completed professional certification in English for Business and Entrepreneurship.

UP

University of Pennsylvania

Professional Certification, English for Career Development

Completed professional certification in English for Career Development.

ES

ESSEC Business School

Professional Certification, Negotiation Fundamentals

Completed professional certification in Negotiation Fundamentals.

DU

Duke University

Professional Certification, English Composition I

Completed professional certification in English Composition I.

UL

University of London

Professional Certification, Finding Your Professional Voice: Confidence & Impact

Completed professional certification in Finding Your Professional Voice: Confidence & Impact.

IS

IESE Business School

Professional Certification, The Art of Storytelling

Completed professional certification in The Art of Storytelling.

LU

Lund University

Professional Certification, Writing in English at University

Completed professional certification in Writing in English at University.

SL

SOAS University of London

Professional Certification, Understanding Research Methods

Completed professional certification in Understanding Research Methods.

Tech stack

Software and tools used professionally

Microsoft Teams

Okta

Availability

Looking for a job

Location

Morocco

Authorized to work in

Salary expectations

60k+ USD

Social media

Job categories

Customer Experience Team Lead Customer Experience Specialist Operations Specialist

Skills

B2B Sales Business Account Management Telecommunications Customer Experience Customer Service Customer Retention Upselling Renewals Contract Negotiation Escalation Management Call Control Objection Handling Agent Coaching Billing Support Technical Support

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