malik ayoub
@malikayoub
I resolve telecom issues, build customer loyalty, and identify sales opportunities across B2B and B2C accounts.
MoroccoWhat I'm looking for
At Bell, I deliver technical support to North American residential and business customers, resolving telecom and connectivity issues while managing account requests and service changes.
I support B2B and B2C clients through escalations, needs analysis, and sales opportunities, with a consistent focus on customer experience and satisfaction.
Previously at Concentrix and INTER COLLES, I handled retention, contract inquiries, commercial negotiations, and long-term client relationships that supported acquisition, loyalty, and revenue growth.
With a Bachelor of Laws and bilingual English/French communication skills, I bring an analytical approach to troubleshooting, compliance, contracts, and high-stakes customer conversations.
Experience
Work history, roles, and key accomplishments
Delivered technical support to North American residential and business customers, resolving telecom and connectivity issues while managing account requests and service changes. Supported both B2B and B2C clients, handled escalations, identified sales opportunities through customer needs analysis, and consistently maintained a high standard of customer experience and satisfaction.
Supported customer retention and loyalty efforts by delivering personalized solutions and recommendations based on customer needs. Handled billing, service, and contract-related inquiries, negotiated retention offers, and helped reduce customer churn. Combined customer-focused problem-solving with consultative selling to contribute to sales objectives and customer satisfaction goals.
Managed B2B client relationships and supported business development activities by identifying customer needs and building long-term partnerships. Negotiated commercial agreements with professional clients, provided ongoing account follow-up and post-sales support, and contributed to customer acquisition, retention, and revenue growth through effective relationship management and customer-focused s
Education
Degrees, certifications, and relevant coursework
Microsoft
Introduction to Computers
Issued Sep 2026
Microsoft
Introduction to Secure Networking
Issued Sep 2026
Université Ibn Zohr
Bachelor of Laws - LLB, Law
2018 - 2022
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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