Bose Bajeh
@bosebajeh
I improve customer satisfaction, retention, and service delivery across teams.
NigeriaWhat I'm looking for
At Zenith Bank PLC, I support customers with enquiries, account opening, record updates, cheque books, BVN enrolment, and account-security reviews. I helped raise customer satisfaction to 85% and introduced ideas that improved turnaround time, retention, and satisfaction.
Previously at Bukkha Hospitality Limited, I delivered friendly customer service while managing social media campaigns, customer enquiries, complaints, emails, telemarketing, order processing, and delivery coordination.
I've coordinated team members and work rosters, maintained customer records, generated sales leads, and provided reports to management. My work is driven by excellent service delivery, revenue generation, and positive internal work environments.
Experience
Work history, roles, and key accomplishments
Customer Experience Officer
Zenith Bank Plc
Aug 2019 - Present (7 years 1 month)
Attended to general customer enquiries, opened and filed customer accounts, and assisted with updating customer records. Helped protect customer accounts by reviewing suspicious activities, reversing transactions, and re-issuing compromised debit cards.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Biochemistry
2013 - 2017
Bachelor of Science in Biochemistry from the University of Ilorin, Kwara State, from 2013 to 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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