Open to opportunities

Olayemi Ojetunde

@olayemiojetunde

Message

I'm a customer experience expert skilled in contact center operation and customer support.

Nigeria

Message

With over five years of experience as a customer experience expert, I am adept at handling customer inquiries, complaints, and requests across various platforms and channels. I have developed and implemented strategies to improve customer relationship, experience, and retention for leading companies in the banking and beverage industries.

Currently, I work as a Customer Experience Expert at Seven Up Bottling Company, where I leverage my skills in CRM, data analysis, problem solving, and communication to provide high-quality service and support to customers. I also collaborate with other teams and departments to develop and modify standard operating processes and policies. I am passionate about delivering customer satisfaction and exceeding expectations.

Experience

Current

Customer Support Executive

Current

Seven Up Bottling Company

Apr 2023 - Present (1 year)

My responsibilities entail handling customer inquiries, complaints, and requests via phone calls, emails, and social media. I am tasked with developing and modifying standard operating processes (SOP) and creating strategies aimed at improving customer relationships, experience, and retention. Additionally, I collect and analyze data from customer interactions to inform business decision-making.

Customer Experience Expert

Keystone Bank Limited

May 2019 - Apr 2023 (3 years 11 months)

I managed a high volume of emails to promptly address customer inquiries and complaints. I was responsible for logging disputes to facilitate possible chargebacks and resolutions. To enhance productivity, I diligently adhered to scripts and guided conversations effectively. I evaluated customer information to identify issues, devised potential solutions, and upheld service quality standards.

Fraud Detection Fraud Prevention Customer Care Customer Service Customer Support Customer Success