Bonita Cable

Delivers customer support by phone and email, resolving enquiries and complaints efficiently. Manages after-sales support, including warranty claims, replacement parts and refunds.

Supported customer onboarding and customer service for a local SEO company. Managed customer relationships and assisted clients with onboarding and service-related needs.

Supported a US customer base with product enquiries, order management and sales support. Provided customer guidance, order assistance and follow-up while maintaining strong service standards.

Delivered customer support across phone, email and live chat for international eCommerce businesses. Managed customer enquiries, orders, returns, refunds and complaint resolution with a customer-first approach.

Handled sales and client-facing responsibilities within a co-owned business.

Managed calls via a 24-hour emergency support line and created customised travel itineraries with accurate client quotations. Booked hotels, rental vehicles and private transfers and coordinated with tour guides and vehicle-hire companies.

Managed a 24-hour emergency support line, handling international calls and urgent hotel and taxi bookings. Allocated agents and advertising space and managed documentation for UK and EU holiday brands.

Provided text-to-transcription services involving medical and legal documentation.

Sourced new clients and met with landlords and tenants to conduct property inspections. Coordinated with estate agents across London to manage daily tasks and reporting.

Managed property and lettings negotiations in London.

Completed a certificate in Customer Communication and Marketing.