Arusha Deonarain
@arushadeonarain
Customer-focused professional with UK customer service and operations experience. Friendly, reliable, tech-savvy, and a quick learner.
What I'm looking for
I’m a customer-focused professional with several years of experience in customer service, administration, operations, logistics, and recruitment. I have experience supporting UK customers through phone, email, and online platforms, handling enquiries, processing orders and invoices, coordinating deliveries, assisting with route planning, and resolving customer issues.
In my previous role at National Skirting, I worked closely with customers and logistics teams to ensure orders and deliveries were managed efficiently. I handled inbound and outbound calls, email communication, order processing, delivery coordination, and administrative tasks. I also worked with systems such as iPECS VOIP, Veeqo, Stripe, B&Q, CRM platforms, Microsoft Office, Google Workspace, Outlook, and Microsoft Teams.
I’m interested in customer service, virtual assistance, administration, logistics, operations, and recruitment, particularly roles where I can communicate with customers, solve problems, and help keep daily operations organised.
I’m a quick learner, reliable, adaptable, and comfortable working independently. I am specifically looking for a full-time remote position where I can build a long-term career, develop my skills, and become a valuable part of a growing team.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Representative
National Skirting
May 2026 - Aug 2026 (3 months)
Delivered high-quality remote support via IPECS phone system, handling high volumes of inbound and outbound calls with empathy and professionalism. Worked closely with logistics team to prevent failed deliveries and improve customer satisfaction.
Store, Warehouse and Operations Manager
Spa Ceylon Ayurveda Wellness
Jul 2022 - Nov 2025 (3 years 4 months)
Managed daily store and warehouse operations, overseeing 50+ online and in-store orders per day and leading a team of 4 to achieve and exceed sales targets. Handled online orders end-to-end, including order processing, payment checks, stock allocation, and courier booking.
Remote Customer Service & Retention Consultant
CCI International
Dec 2018 - Jun 2022 (3 years 6 months)
Provided expert phone-based customer support and retention, specializing in upgrading contracts and handling objections. Managed billing queries, account management, and escalations with empathy, consistently achieving retention and sales targets.
Education
Degrees, certifications, and relevant coursework
TEFL Certificate
TEFL Certificate, English Language Teaching
Completed a TEFL certificate course, qualifying to teach and support English learners online with advanced business communication and grammar skills.
Sastri Park Secondary School
Matric Certificate, General Studies
2014 - 2018
Completed Matric with a strong focus on Business Studies and Customer Service, developing communication, organization, and teamwork skills.
Availability
Location
Authorized to work in
Social media
Job categories
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