I am looking for a remote position in customer support, chat support, or back-office operations where I can use my English communication, problem-solving, and data entry skills while continuing to grow professionally.
Frederic tahina
@frederictahina
Motivated chat support and back-office agent with call center training and strong English communication skills.
What I'm looking for
I am an aspiring customer support and back-office professional based in Madagascar, with a strong interest in remote work opportunities. I completed my Baccalaureate in 2020 in Toliara and later pursued English language training at Help Education in Antananarivo in 2023. I have also completed call center training, where I developed skills in customer communication, live chat support, issue handling, and professional written responses.
In addition to customer service, I am interested in back-office operations such as data entry, email handling, record management, and administrative support. I am comfortable using computer tools such as Microsoft Word, Excel, and online communication platforms.
I am currently also pursuing mechanical training, which has strengthened my discipline, problem-solving skills, and ability to work under pressure. I enjoy learning new skills, improving my English communication, and helping customers find solutions efficiently.
My goal is to join a professional remote team where I can contribute in chat support, customer service, or back-office roles while continuing to grow my experience.
Experience
Work history, roles, and key accomplishments
English Training
Help Education
Jan 2023 - Present (3 years 3 months)
Improved English speaking and writing skills through daily practice, focusing on basic business English. Built confidence in customer interaction scenarios through structured communication exercises.
Call Center Training
Call Center Training
Jan 2023 - Present (3 years 3 months)
Trained in customer communication and call handling, practicing professional responses to customer inquiries. Built skills in problem-solving and complaint handling through live chat and email support simulations.
Computer & Office Training
Computer & Office Training (Bureautique)
Completed training focused on Microsoft Word and Excel basics, data entry practice, and document formatting. Performed simulated administrative tasks using internet and email tools.
Education
Degrees, certifications, and relevant coursework
University of Antananarivo
Geography
2023 -
University-level studies in human and physical geography with development of analytical, research, and writing skills.
IPB, Toliara
Baccalauréat (High School Diploma)
Completed general secondary education and earned the Baccalauréat (High School Diploma) in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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