Open to opportunities

Juliet Uduma

@julietuduma

Message

Executive Assistant & operations-focused | CRM workflow automation specialist helping teams scale without chaos.

Nigeria

Message

What I'm looking for

I’m looking to help teams build scalable CRM and workflow systems—automation for lead capture to onboarding, clean pipelines, and clear SOPs—so customer follow-ups don’t slip, manual work drops, and operations run smoothly with fewer moving parts.

I help founders and growing teams turn messy workflows into smooth, automated systems that save time, reduce manual work, and keep operations running effortlessly. I don’t just manage operations—I build systems your business can actually scale.

As an Executive Assistant/Operations Specialist (freelance), I provide timely, solution-focused support across email, chat, and social platforms, helping customers resolve issues and enjoy a seamless experience. I respond to 50+ customer inquiries weekly with a 95%+ satisfaction rating, document feedback and feature requests, and use CRM tools to track ticket histories so zero requests fall through the cracks.

I also bring customer-facing and revenue-support experience, from sales and marketing work (including outbound strategies and lead conversion) to teaching and structured support through lesson planning and classroom management. With tools like Monday.com, Airtable, GoHighLevel, Zapier, HubSpot, and Make.com, I deliver CRM setup/cleanup & optimization, workflow automation, dashboards and trackers, and SOPs that your team can follow without confusion.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant/Operations Specialist

Current

Digital Witch Support Community

Jul 2025 - Present (1 year)

I provide timely, solution-focused support across email, chat, and social platforms, helping customers navigate products, resolve issues, and enjoy a seamless experience.

Key contributions:

Respond to 50+ customer inquiries weekly with a 95%+ satisfaction rating.

Document customer feedback and feature requests that inform product improvements.

Collaborate with sales and product teams to resolv

Customer service management Customer Support Customer Relations Customer Service CRM Ticket Management

Sales And Marketing Specialist

Ekumaarua Enterprise

Jun 2025 - Dec 2025 (6 months)

Managed customer relationships and product recommendations that drove steady repeat sales.

Executed outbound sales strategies and converted leads into loyal customers.

Created and implemented small promotional campaigns that increased product visibility.

Maintained accurate sales records and performance tracking to support business decisions.

Engaged customers via WhatsApp, phone, and in-perso