Divine User
@divineuser5
I build automated operational systems that turn business chaos into scalable workflows.
NigeriaWhat I'm looking for
I've managed customer operations for 1,000+ accounts at United Bank for Africa, led a four-person sales team, and onboarded 500+ customers to digital banking with an 85%+ active usage rate.
Across Airtable, Zapier, Make, and n8n, I build end-to-end systems connecting databases, email, chat, and external platforms. My automation projects have eliminated manual reporting and follow-up work, improved onboarding completion from 72% to 91%, and reduced time-to-productivity by 40%.
I've also supported marketing operations at FrieslandCampina WAMCO / Peak Milk, handled high-volume travel support at ASAP Tickets, and coordinate digital operations and reporting for Golden Heart Foundation Youth Hub. I bring organized execution, practical systems design, and clear reporting to fast-moving teams.
Experience
Work history, roles, and key accomplishments
Head Administrative Assistant
Golden Heart Foundation Youth Hub
Oct 2023 - Present (2 years 11 months)
Produce monthly management reports covering financials, programme attendance, and service metrics. Manage digital operations across Google Workspace, Microsoft Office, Asana, and Zoom, coordinating logistics for 3–4 concurrent youth programmes.
Customer Support Agent
ASAP Tickets
May 2025 - Aug 2025 (3 months)
Resolved 150+ flight bookings, changes, cancellations, and refunds monthly across Amadeus, Sabre, and Galileo GDS platforms while maintaining 95%+ customer satisfaction scores. Reduced average issue resolution time from 4 hours to 2.5 hours by implementing systematic follow-up processes and proactive communication.
Relationship Manager & Sales Leader
United Bank for Africa (UBA)
Sep 2021 - Jul 2025 (3 years 10 months)
Managed 1,000+ customer accounts annually and led a 4-person sales team, growing customer base through field engagement and digital banking adoption. Designed and deployed 10+ workflow improvements and produced performance reports for leadership.
Marketing Operations Coordinator
FrieslandCampina WAMCO / Peak Milk
Oct 2019 - Sep 2020 (11 months)
Supported execution of 10+ integrated marketing campaigns across retail, digital, and field channels, reaching 200,000+ consumers. Managed customer engagement databases and compiled campaign performance data, contributing to 18% sales growth in Q3 2020.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Arts, History and International Studies
2014 - 2021
Earned a Bachelor of Arts in History and International Studies from the University of Nigeria, Nsukka.
Federal Polytechnic Nekede
National Diploma, Mass Communication
2013 - 2015
Earned a National Diploma in Mass Communication from Federal Polytechnic Nekede.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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