@bojantomas
L3 application and production support specialist at NCR / NCR Voyix who built a log-analysis tool to trace transactions through complex incidents.
Bosnia and HerzegovinaAt NCR / NCR Voyix, I own high-priority L3 production incidents for NCR R10 POS and SSCO/SelfServ Checkout. I trace logs, transaction data, integrations, and queues to investigate complex issues and identify root causes.
I built a lightweight browser-based log-analysis tool to filter application-specific events and follow transaction flows. I also reproduce reported defects, validate fixes and workarounds, and share troubleshooting knowledge with colleagues and customers.
Work history, roles, and key accomplishments
Owns advanced and high-priority L3 production incidents for NCR R10 POS and SSCO/SelfServ Checkout, analyzing logs and coordinating with engineering. Mentors colleagues and contributes to support best practices.
Trizma
Mar 2018 - Sep 2021 (3 years 6 months)
Provided Level 3 support for NCR SSCO/SelfServ Checkout, handling complex incidents through diagnostic analysis and remote troubleshooting. Documented defects in Jira and coordinated with support teams and vendors.
Goran Pavic
Apr 2015 - Mar 2018 (2 years 11 months)
Supported the Prokontik accounting application and end users through remote troubleshooting, Windows installation, network setup, and hardware maintenance. Configured video, audio, and security-surveillance systems.
Degrees, certifications, and relevant coursework
Google AI, Artificial Intelligence
Completed Google AI course in May 2026.
Postman Beginner Course - Certificate, API Testing
Completed the Postman Beginner Course and received a certificate in September 2026.
ISTQB CTFL: Fundamentals of Testing (Course), Software Testing
Completed ISTQB CTFL: Fundamentals of Testing course in 2025.
Graduate Computer Scientist, Computer Science
2012 - 2016
Graduated as a Computer Scientist with 240 ECTS and EQF Level 6 qualification.
Java Programming Training, Java Programming
Completed Java programming training covering OOP, classes/objects, inheritance, exceptions, threads, and file handling.
Python Project for Data Science, Data Science
Completed Python Project for Data Science course in November 2025.
Python for Data Science, AI & Development, Data Science
Completed Python for Data Science, AI & Development course in October 2025.
Software and tools used professionally
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