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Ivan Bezrodnik

@ivanbezrodnik

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Senior Application Support Analyst specializing in SQL troubleshooting, incident resolution, and cloud/DevOps support.

Bosnia and Herzegovina

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What I'm looking for

I’m looking for a senior application support/technical consulting role where I can resolve complex incidents with SQL and cloud systems, collaborate with development teams, improve processes with ITIL practices, and maintain secure, customer-focused operations.

I’m an Analytical and resourceful Application Support Analyst with over 12 years of experience supporting application, database, and system environments across Linux, Windows, and cloud platforms. I focus on troubleshooting complex incidents, performing SQL analysis and data fixes, and supporting integrated business applications—always with a strong customer satisfaction and secure data handling mindset.

In my recent roles, I’ve managed and supported core MS SQL and application systems for cinema operations, while driving database analysis, sales and transaction troubleshooting, and system optimization. I’ve also delivered Tier 2/3 support, authored knowledge base articles to reduce repeat tickets, and partnered with development teams for issue replication, testing, and release validation.

Beyond support, I bring a continuous-improvement and automation mindset from my DevOps consultancy work—delivering cloud integrations and infrastructure automation for clients. I combine ITIL-oriented incident and problem management with hands-on scripting (Python, Bash) and strong documentation to ensure reliable operations and clear technical communication.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Project Consultant

Current

CMX Cinemas

Oct 2023 - Present (2 years 9 months)

Manage and support core MS SQL and C++/VB cinema operations applications, performing database analysis and sales/transaction troubleshooting. Oversee HQ server operations, deployments, incident resolution, and process improvements.

MS SQL Server T SQL C++Sales and Transaction Troubleshooting System Optimization Server Operations Deployment Incident resolution

Current

Founder, DevOps & Tech Consultant

Current

IB Tech

Mar 2023 - Present (3 years 4 months)

Provide DevOps consultancy, cloud integrations, and infrastructure automation services for clients. Improve and optimize tooling for small business clients.

DevOps Consulting Cloud Integration Infrastructure Automation Tooling Optimization

Application Support Analyst

Trapeze Group

Mar 2023 - Feb 2024 (11 months)

Provide Tier 2/3 application support by resolving incidents and maintaining knowledge base articles for self-service. Perform SQL queries and data fixes, collaborate with development teams for testing and release validation, and support system upgrades in an agile environment.

Tier 2 Support Incident Management Knowledge Base Management SQL Queries Agile Troubleshooting Upgrades Documentation

Professional Services Tech Consultant I

NCR Corporation

Jan 2018 - Oct 2023 (5 years 9 months)

Deliver remote technical support for POS and related enterprise applications (Cinema RSM, Aloha), including database troubleshooting and QA testing. Lead root cause analysis with logs and remediation steps for development teams, and coordinate client upgrades and patches with technical documentation.

POS Support Cinema RSM Aloha QA Testing Root Cause Analysis Post Deployment Support Technical Documentation Upgrades

Education

Degrees, certifications, and relevant coursework

Paneuropean University Apeiron

Bachelor of Science (BSc), Computer Science & Information Technologies (Cybersecurity)

2018 - 2024

Grade: 8.4 GPA

Activities and societies: Certifications: SQL Advanced (HackerRank), Core Python (Pluralsight), Azure Fundamentals (Microsoft), C++ Programming Essentials (LinkedIn), Software Testing/QA (LinkedIn).

BSc in Computer Science & Information Technologies with a Cybersecurity specialization (2018–2024). Thesis: Application of Modern Tools and Techniques in Android Mobile Forensics.