Open to opportunities

Aleksa Malkic

@aleksamalkic

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Dedicated Software Support Specialist with strong technical support skills.

Bosnia and Herzegovina

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

As a Software Support Specialist at Mplus, I provide technical support for various systems, including POS and SCO systems, ensuring smooth operations for clients like Gate Petroleum and Shell Canada. My role involves troubleshooting and resolving issues, which has honed my problem-solving skills and ability to work under pressure.

Previously, I worked in telecommunications sales, where I developed my customer service and sales skills by engaging with new and existing users. My experience as a Security Officer further enhanced my attention to detail and organizational skills, making me a well-rounded professional ready to tackle new challenges.

Experience

Work history, roles, and key accomplishments

Current

Software Support Specialist

Current

Mplus

Apr 2023 - Present (2 years 3 months)

Providing technical support for POS systems and payment solutions, operating NCR's RPOS and Storepoint platforms. Supported various companies including Gate Petroleum and Shell Canada.

Technical Support Customer Service Problem Solving Communication Payments Database Management

Security Officer

Niskogradnja D.O.O.

Sep 2018 - Apr 2023 (4 years 7 months)

Managed entry and exit control for vehicles and personnel, monitored surveillance cameras, and maintained records and data organization.

Security Management Communication Problem Solving

Telecommunication Services Seller

Teledirekt

Apr 2022 - Apr 2023 (1 year)

Conducted field tours for new and existing users, contracted m:tel services, implemented sales plans, and updated databases with regular reporting.

Sales Customer Service Database Management Reporting Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Srednja strukovna skola s pravom javnosti “Centar za obrazovanje”

High School Diploma, Commercialist

2014 - 2018

Activities and societies: Participated in English language courses based on Oxford and Cambridge University Press programs, attended regional English language competitions, and workshops on emotional literacy.

Studied commercialist major, gaining practical experience through internships in various fields including travel agency and hospitality.