At NCR Voyix, I provide Level 1 support for hardware and software issues, troubleshooting customer incidents and helping resolve them in a timely manner.
I escalate complex issues to higher-level support teams when needed and monitor systems to help ensure operational stability.
I also assist users with technical inquiries and system navigation, and document incidents, solutions, and support processes.
I'm currently studying Informatics at the University of Banja Luka, building on my studies in computer engineering and informatics. My technical foundation includes hardware and software, MS Office, Java, C, and Python.
