Luka Radulovic
@lukaradulovic
Support specialist skilled in payments, networks, QA, and Python-driven automation.
Bosnia and HerzegovinaWhat I'm looking for
I am a support specialist with over three years' experience resolving technical issues, improving service quality, and optimizing user experience across payments, POS hardware, servers, and restaurant networks. I combine strong communication, organization, and fast learning to deliver efficient solutions.
At NCR Voyix I work on payment terminal software, version management, payment gateway integrations, security protocols and tokenization, hardware testing, and server and network maintenance. Previously, as a Quality Assurance Analyst at DDC MLS, I evaluated performance, trained staff, managed customer complaints, tracked KPIs, and created service quality reports that drove improvements.
I hold training in Python and AI development and certifications in Python, HTML/CSS, and SQL. I build practical tools—web scrapers, user-tracking web apps, and student data entry systems—demonstrating a hands-on approach to automation and product support.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
NCR Voyix
Mar 2024 - Present (2 years 3 months)
Provided support for payment terminal software and hardware, integrated restaurants into payment gateways, managed server and network maintenance, and implemented payment security and tokenization processes.
Quality Assurance Analyst
DDC MLS
Aug 2021 - Mar 2024 (2 years 7 months)
Evaluated employee performance and KPIs, trained and upskilled staff, managed customer complaints and resolutions, and produced service quality reports with improvement recommendations.
Education
Degrees, certifications, and relevant coursework
ITAcademy, Belgrade
Python and AI Development
2020 - 2023
Completed a Python and AI development program covering Python, web technologies, and databases between 2020 and 2023.
Economics School, Banja Luka
Business-Legal Technician, Business / Legal Studies
2016 - 2020
Completed a Business-Legal Technician program focused on economics and business-related legal principles from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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