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Anastasija Vukmanøvić

@anastasijavukmanvi

Customer support specialist at NCR Voyix who handled 50+ client inquiries per shift and restored customer portal access.

Bosnia and Herzegovina

Message

What I'm looking for

I'm seeking remote customer support, technical support, or executive and virtual assistant roles.

At NCR Voyix, I handled more than 50 client inquiries per shift by email in L1 Support, resolving portal access issues and restoring user access. I also administered customer portal accounts and wrote daily client correspondence in English.

As a Customer Care Representative, I managed invoice and contract documents and explained billing and contract issues clearly to clients.

On the CSAT & CX Detractor Project, I conducted post-installation outreach and increased productivity by 25% through consistent follow-ups. I tracked customer feedback and performance statistics in Excel.

Earlier, I provided phone-based technical support for Dunkin' and Baskin-Robbins digital menu boards and back-office settings, guiding clients through fixes remotely. I'm seeking remote customer support, technical support, or executive and virtual assistant roles.

Experience

Work history, roles, and key accomplishments

L1 - Support

NCR Voyix

Jun 2026 - Oct 2026 (4 months)

Selected for the Customer Portal Admin team based on strong performance. Handled 50+ client inquiries per shift by email, resolving portal access issues and restoring user access quickly.

Customer Support Troubleshooting Email Support Portal Administration Client Communication

CSAT & CX Detractor Project

NCR Voyix

Feb 2025 - Jun 2026 (1 year 4 months)

Conducted post-installation customer outreach to assess satisfaction and identify support needs. Increased productivity by 25% through consistent follow-ups and managed Excel spreadsheets to track customer feedback and performance statistics.

Customer Satisfaction Customer Experience Excel Data Tracking Follow up

Customer Care Representative

NCR Voyix

May 2024 - Jun 2026 (2 years 1 month)

Managed 900+ different invoice and contract documents per month, delivering accurate information and timely resolutions. Explained complex billing and contract issues clearly to clients, improving customer confidence and satisfaction.

Customer Service Invoice Management Contract Management Communication Skills Active Listening

Customer Support Representative

NCR Voyix

Dec 2023 - May 2024 (5 months)

Provided phone-based technical support for Dunkin' and Baskin-Robbins digital menu boards and back-office settings. Resolved menu board and back-office issues remotely, keeping client stores running.

Technical Support Phone Support Troubleshooting Remote Support Client Guidance