Open to opportunities

Boikhutso Mawaba

@boikhutsomawaba

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Experienced hospitality and branch manager skilled in reservations, HR, Sales & Marketing and customer service.

Botswana

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What I'm looking for

I seek a management role where I can lead teams, manage reservations or branch operations, interact with customers, travel, and contribute to company growth.

I am a self-motivated operations and hospitality manager with extensive experience overseeing reservations, branch operations, and staff. I thrive working independently and collaboratively and I am ready to share my skills with a team.

I have led lodge and safari administration, managed HR duties including staff contracts and compliance, and overseen foreign exchange, funds transfer processes and AML/KYC controls at branch level. I have delivered improvements in customer relations and financial reconciliation through structured processes and clear communication.

I bring strong leadership, effective communication and time-management skills, hold a Class B driver's license and a first aid certificate, and I seek roles that value growth, teamwork, customer interaction and opportunities to travel.

Experience

Work history, roles, and key accomplishments

Current

Office Manager & Reservations

Current

PalmAfrique Game Lodge

Sep 2024 - Present (1 year)

Manage reservations, guest relations and HR at the lodge, overseeing payments, invoicing and contract filing since September 2024. Handle staff management and external communications with travel agents.

Reserving HR Invoicing Customer Service

Administration Manager

Uncharted Africa Safaris

Apr 2018 - Apr 2024 (6 years)

Managed administration and reservations across partner camps (Jack’s Camp & Planet Baobab), overseeing staff, financial reconciliations and activity planning from 2018 to 2024. Coordinated internal and external communications and partial lodge management.

Administration Reserving Financial Reconciliations Internal Communications

Branch Manager

UAE Exchange

Jun 2014 - Apr 2018 (3 years 10 months)

Led day-to-day branch operations, managing foreign currency exchange, international and local funds transfers and customer service. Ensured AML and KYC compliance while supporting sales and marketing activities from 2014 to 2018.

Branch Management KYC Foreign Exchange Fund Transfers Customer Service Sales Marketing Compliance Monitoring

Sales & Marketing Manager

Sunworld Pty Ltd

Jun 2013 - Jan 2014 (7 months)

Developed and executed sales and marketing strategies, managed B2B relationships and customer relationship processes. Built a customer feedback database and resolved customer complaints to improve products during 2013–2014.

Sales Strategy Marketing B2B Sales CRM Customer Feedback