Himalayas logo
MM
Open to opportunities

Mich Maotwe

@michmaotwe

Customer-focused hospitality operations manager driving guest satisfaction and team performance.

Botswana
Message

What I'm looking for

I seek a hospitality role where I can lead teams, improve guest satisfaction, manage operations and drive revenue growth in a collaborative environment.

I am a dependable hospitality professional with progressive experience across front desk, reservations, and operations management, committed to delivering outstanding guest services and resolving issues promptly.

As Operations Manager at Going Africa Safaris and Tours, I manage teams, resources and budgets to ensure efficient daily operations and timely project delivery, building on prior roles as a travel consultant and front desk officer where I maintained bookings, processed payments, handled enquiries and cultivated vendor relationships.

I am known for strong interpersonal, communication and leadership skills, a results-oriented approach to customer retention and upselling, and the ability to train and mentor staff to improve service quality and operational performance.

Experience

Work history, roles, and key accomplishments

ML

Front Desk Officer

Manong Game Lodge

Dec 2019 - Sep 2020 (9 months)

Managed check-in/out, answered guest enquiries, handled administrative tasks and produced accommodation/event quotations, improving guest satisfaction (Dec 2019–Sep 2020).

YH

Front Desk Officer

Yarona Hotel

Sep 2018 - Nov 2019 (1 year 2 months)

Handled phone enquiries, managed bookings, performed administrative front desk duties and oversaw check-in/out processes to ensure smooth guest experiences (Sep 2018–Nov 2019).

Education

Degrees, certifications, and relevant coursework

Botswana Accountancy College logoBC

Botswana Accountancy College

Bachelor of Arts (Honors), International Tourism Management

2018 -

Completed studies in International Tourism Management at Botswana Accountancy College leading to a Bachelor of Arts (Honors).

GS

Gaborone Senior Secondary School

Botswana General Certificate of Secondary Education, General Secondary Education

Completed the Botswana General Certificate of Secondary Education at Gaborone Senior Secondary School.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Mich Maotwe - Operations Manager - Going Africa Safaris and Tours | Himalayas