Open to opportunities

Mich Maotwe

@michmaotwe

Message

Customer-focused hospitality operations manager driving guest satisfaction and team performance.

Botswana

Message

What I'm looking for

I seek a hospitality role where I can lead teams, improve guest satisfaction, manage operations and drive revenue growth in a collaborative environment.

I am a dependable hospitality professional with progressive experience across front desk, reservations, and operations management, committed to delivering outstanding guest services and resolving issues promptly.

As Operations Manager at Going Africa Safaris and Tours, I manage teams, resources and budgets to ensure efficient daily operations and timely project delivery, building on prior roles as a travel consultant and front desk officer where I maintained bookings, processed payments, handled enquiries and cultivated vendor relationships.

I am known for strong interpersonal, communication and leadership skills, a results-oriented approach to customer retention and upselling, and the ability to train and mentor staff to improve service quality and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Going Africa Safaris and Tours

Aug 2024 - Present (1 year 2 months)

Manage team and daily operations, oversee resources and budgets to ensure efficient use and project delivery, improving operational effectiveness since Aug 2024.

Operations Management Budgeting Team Leadership Resource Allocation Project Delivery Customer Service Planning Stakeholder Management

Travel Consultant

Going Africa Safaris and Tours

May 2022 - Jul 2024 (2 years 2 months)

Planned and organized travel packages, collected deposits and balances, and maintained relationships with travel agents and vendors to drive bookings and revenue (May 2022–Jul 2024).

Sales Client Relations Payment Processing Vendor Management Upselling Communication

Front Desk Officer

Manong Game Lodge

Dec 2019 - Sep 2020 (9 months)

Managed check-in/out, answered guest enquiries, handled administrative tasks and produced accommodation/event quotations, improving guest satisfaction (Dec 2019–Sep 2020).

Administrative Support Communication Time Management

Front Desk Officer

Yarona Hotel

Sep 2018 - Nov 2019 (1 year 2 months)

Handled phone enquiries, managed bookings, performed administrative front desk duties and oversaw check-in/out processes to ensure smooth guest experiences (Sep 2018–Nov 2019).

Check Out Customer Service Problem Solving Setswana English

Front Desk Officer

Cresta Riley's Hotel

Jun 2017 - Aug 2017 (2 months)

Operated guest check-in/out, managed reservations and cancellations, processed payments, assisted with food service and maintained cleanliness during a seasonal placement (Jun 2017–Aug 2017).