Open to opportunities

Mich Maotwe

@michmaotwe

Message

Customer-focused hospitality operations manager driving guest satisfaction and team performance.

Botswana

Message

What I'm looking for

I seek a hospitality role where I can lead teams, improve guest satisfaction, manage operations and drive revenue growth in a collaborative environment.

I am a dependable hospitality professional with progressive experience across front desk, reservations, and operations management, committed to delivering outstanding guest services and resolving issues promptly.

As Operations Manager at Going Africa Safaris and Tours, I manage teams, resources and budgets to ensure efficient daily operations and timely project delivery, building on prior roles as a travel consultant and front desk officer where I maintained bookings, processed payments, handled enquiries and cultivated vendor relationships.

I am known for strong interpersonal, communication and leadership skills, a results-oriented approach to customer retention and upselling, and the ability to train and mentor staff to improve service quality and operational performance.