Pamela Sekgaudi

I am a hospitality professional with a Bachelor of Business Administration in Tourism and Hospitality Management and extensive hands-on experience across reservations, front office and housekeeping operations. I consistently deliver high-quality guest service and operational improvements in lodge and hotel environments.

In management roles I have supervised reservations teams, coordinated complex guest movements, managed bookings and travel logistics, and prepared financial and procurement documentation. I have experience with revenue and yield management, budgeting, and using property management systems to optimize occupancy and rates.

I have a track record of operational problem solving: implementing new phone systems, learning and training colleagues on new PMS platforms, and maintaining strong staff relations across camps and hotels. My achievements include improving guest satisfaction (high NPS scores) and completing professional development in customer service, project planning, and leadership.

I bring strong communication, time management, inventory and cost-control skills, and proficiency in Microsoft Office, Medallion/Hot-soft, Apex PMS, QuickBooks and IBM SPSS. I seek roles where I can apply my leadership, operational expertise and guest-focused approach to drive service excellence and business results.