MADUO NTOKOME

Developed and executed operational strategies to streamline processes, optimize resources and improve productivity, contributing to a 10% increase in operational efficiency and a 15% cost reduction. Managed payroll and monthly budgets while leading cross-functional teams to meet KPIs and ensure compliance.

Led project implementation and managed teams of 18+ community workers to deliver projects aligned with client requirements, exceeding project goals by 20% ahead of schedule. Improved stakeholder communication and drove business development initiatives with data-driven impact assessments and reporting.

Led process optimization and financial operations, implementing cost-reduction strategies that achieved a 3% reduction in operational expenses. Managed cross-functional administrative teams, payroll and budget planning while serving as corporate liaison to improve operational performance.

Provided strategic administrative support to the sales team, handled customer queries and maintained accurate sales documentation, engaging 15+ customers daily to improve service and reporting. Supported data-driven decision-making through timely reporting and records management.

High School Diploma with a focus on counselling completed in May 2023.

Professional Certificate in Business Process obtained in March 2020 from the Metropolitan School of Business & Management.

Diploma in Accounting and Business Studies awarded in 2012.

Obtained BGCSE secondary education certification in December 2005.

Completed a certificate in COVID-19 contact tracing and public health training in May–June 2020.