MADUO NTOKOME
@maduontokome
I am an operations manager driving efficiency, cost reduction, and team performance.
BotswanaWhat I'm looking for
I am a dedicated operations manager with over 5 years of experience driving efficiency, cost reduction, and team performance. I use proven planning and support initiatives to streamline operations and increase productivity.
I have led teams of 18+ to exceed project goals by 20% ahead of schedule and achieved measurable improvements such as a 15% cost reduction and a 30% boost in decision-making efficiency through enhanced stakeholder communication.
At organizations across hospitality and community projects, I have overseen quality assurance, payroll and budget management, process optimization and risk management frameworks to ensure compliance and operational excellence. I monitor KPIs, organize staff training and implement business development initiatives. I am seeking an operations management role where I can continue to streamline processes and grow with a forward-looking company.
Experience
Work history, roles, and key accomplishments
Operations Manager
The Concept King
Apr 2024 - Present (1 year 6 months)
Developed and executed operational strategies to streamline processes, optimize resources and improve productivity, contributing to a 10% increase in operational efficiency and a 15% cost reduction. Managed payroll and monthly budgets while leading cross-functional teams to meet KPIs and ensure compliance.
Project Coordinator
Mopipi International
Jun 2021 - Mar 2024 (2 years 9 months)
Led project implementation and managed teams of 18+ community workers to deliver projects aligned with client requirements, exceeding project goals by 20% ahead of schedule. Improved stakeholder communication and drove business development initiatives with data-driven impact assessments and reporting.
Operations & Accounts Manager
Staybridge Hotels
Feb 2020 - Jun 2021 (1 year 4 months)
Led process optimization and financial operations, implementing cost-reduction strategies that achieved a 3% reduction in operational expenses. Managed cross-functional administrative teams, payroll and budget planning while serving as corporate liaison to improve operational performance.
Sales & Administration Officer
Eye Express
Nov 2010 - Dec 2015 (5 years 1 month)
Provided strategic administrative support to the sales team, handled customer queries and maintained accurate sales documentation, engaging 15+ customers daily to improve service and reporting. Supported data-driven decision-making through timely reporting and records management.
Education
Degrees, certifications, and relevant coursework
Tebelopele College
High School Diploma, Counselling
High School Diploma with a focus on counselling completed in May 2023.
Metropolitan School of Business & Management - U.K
Professional Certificate, Business Process
Professional Certificate in Business Process obtained in March 2020 from the Metropolitan School of Business & Management.
UBUniversity of Botswana
Diploma, Accounting and Business Studies
Diploma in Accounting and Business Studies awarded in 2012.
Shashe River School Tonota
BGCSE, General Secondary Education
Obtained BGCSE secondary education certification in December 2005.
John Hopkins School of Public Health - U.K
Certificate, Covid-19 Contact Tracing
2020 -
Completed a certificate in COVID-19 contact tracing and public health training in May–June 2020.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
Skills
Interested in hiring MADUO?
You can contact MADUO and 90k+ other talented remote workers on Himalayas.
Message MADUOFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
