Open to opportunities

Marang Natasha Ndebele

@marangnatashandebele

Message

Experienced hospitality operations professional specializing in executive support.

Botswana

Message

What I'm looking for

I am seeking a role in hospitality or executive support where I can apply my operational coordination, revenue-auditing precision, and VIP guest-relations skills within a collaborative, service-focused team.

I am a highly organized hospitality professional with over seven years' experience supporting high-pressure administrative and guest-relations operations in Botswana's premier hospitality sector.

I excel at managing complex calendars, coordinating travel logistics, and preparing detailed itineraries for executives and VIPs while maintaining strict professional discretion.

My background includes revenue auditing, invoicing, and producing accurate financial reports that support data-driven management decisions, along with hands-on multi-site operations management and front-of-house responsibilities.

I bring award-winning customer service, advanced Microsoft Office skills, and a proven ability to streamline operations and ensure 100% booking and financial accuracy.

Experience

Work history, roles, and key accomplishments

Reservations Officer

Cresta Grande & Cresta Jwaneng Hotel

Nov 2021 - Feb 2025 (3 years 3 months)

Managed end-to-end reservations and administrative processes for a 114-room inventory, maintaining 100% booking accuracy and coordinating VIP itineraries to ensure seamless arrivals and operations.

Reservations Management Guest Relations Microsoft Office VIP

Internal Revenue Auditor

Cresta Jwaneng Hotel

Feb 2019 - Nov 2021 (2 years 9 months)

Conducted daily audits of financial transactions to verify billing accuracy and compliance, producing accurate financial reports to support executive decision-making.

Financial Reporting Excel Internal Controls Attention To Detail

Receptionist

Cresta Jwaneng Hotel

Sep 2018 - Feb 2019 (5 months)

Managed front-of-house operations and multi-line phone systems, providing administrative support to reservations and management teams to ensure efficient guest service.

Front Desk Operations Multi Line Phone Systems Administrative Support Customer Service Data Entry

Multi-Unit Operations Manager

Xomae Group

Apr 2017 - Sep 2018 (1 year 5 months)

Oversaw operations across multiple sites, coordinating staff schedules and service delivery under tight deadlines to maintain consistent operational standards.

Operations Management Scheduling Service Delivery Process Improvement