Open to opportunities

Bobby Yadav

@bobbyyadav

Message

Dedicated operation representative with expertise in manual testing.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an operation representative currently working at Concentrix, where I excel as an email advisor. My role involves providing exceptional customer service and ensuring effective communication with clients. I am passionate about delivering quality support and continuously improving processes.

Previously, I worked as a manual tester at Magic EdTech, where I honed my skills in manual testing and gained valuable experience in the tech industry. My educational background includes a BCA from Maharshi Dayanand University, which has equipped me with a solid foundation in technology and commerce.

Experience

Work history, roles, and key accomplishments

Current

Operation Representative

Current

Concentrix

Jul 2024 - Present (1 year)

Currently working as an email advisor, handling customer inquiries and providing support through email correspondence. Responsible for ensuring timely and accurate responses to maintain high customer satisfaction.

Customer Service Communication Skills Microsoft Office Problem Solving

Manual Tester

Magic EdTech

Mar 2023 - Jul 2023 (4 months)

Performed manual testing on various software applications to identify bugs and ensure product quality. Collaborated with development teams to report issues and verify fixes, contributing to a smoother user experience.

Manual Testing Quality Assurance Bug Reporting Software Testing

Education

Degrees, certifications, and relevant coursework

Maharshi Dayanand University

Bachelor of Computer Applications, Computer Applications

Pursued a Bachelor of Computer Applications at Maharshi Dayanand University. Focused on foundational computer science principles and applications.

Jiwan Jyoti Vidiya Mandir

High School Diploma, Commerce

Completed secondary education at Jiwan Jyoti Vidiya Mandir, focusing on commerce subjects. Gained foundational knowledge in business and related fields.