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AY@abhishekyadav1
Operations professional with expertise in administrative support and efficiency.
IndiaI am an operations professional with a year of experience in administrative support, specializing in optimizing workflows and enhancing customer satisfaction. My journey has been marked by significant achievements, including a 25% increase in workflow efficiency and a 30% boost in customer satisfaction through the implementation of a customer feedback system.
Currently, I work as an Operations Representative at Concentrix Daksh Service Pvt. Ltd, where I process flagged tickets and ensure compliance with community guidelines. My role involves moderating user-generated content and executing proactive content screening to maintain a safe online environment. I am committed to continuous skill enhancement to guarantee the safety and reliability of digital platforms.
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Work history, roles, and key accomplishments
Concentrix Daksh Service Pvt. Ltd
Oct 2023 - Oct 2024 (1 year)
Processed over 200 flagged tickets weekly, ensuring compliance with guidelines. Moderated content to maintain 95% compliance with community guidelines.
Degrees, certifications, and relevant coursework
UDBachelor of Arts, Arts
Studied a Bachelor of Arts at the University of Delhi from July 2020 to July 2023. Gained foundational knowledge and skills during this period.
Software and tools used professionally
IndiaYou can contact Abhishek and 90k+ other talented remote workers on Himalayas.
Message Abhishek
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