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@abhishekyadav1
Operations professional with expertise in administrative support and efficiency.
I am an operations professional with a year of experience in administrative support, specializing in optimizing workflows and enhancing customer satisfaction. My journey has been marked by significant achievements, including a 25% increase in workflow efficiency and a 30% boost in customer satisfaction through the implementation of a customer feedback system.
Currently, I work as an Operations Representative at Concentrix Daksh Service Pvt. Ltd, where I process flagged tickets and ensure compliance with community guidelines. My role involves moderating user-generated content and executing proactive content screening to maintain a safe online environment. I am committed to continuous skill enhancement to guarantee the safety and reliability of digital platforms.
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Work history, roles, and key accomplishments
Concentrix Daksh Service Pvt. Ltd
Oct 2023 - Oct 2024 (1 year)
Processed over 200 flagged tickets weekly, ensuring compliance with guidelines. Moderated content to maintain 95% compliance with community guidelines.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Arts
Studied a Bachelor of Arts at the University of Delhi from July 2020 to July 2023. Gained foundational knowledge and skills during this period.
Software and tools used professionally
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