Blessyn Okelue
@blessynokelue
I resolve customer inquiries across chat, email, and high-volume phone support.
NigeriaWhat I'm looking for
At CEO Tech Nigeria Limited, I manage customer service and chat support across phone, email, and CRM systems, helping customers resolve technical and product inquiries efficiently.
I handle 40+ inbound and outbound calls daily to promote banking products, contributing to a 15% increase in customer engagement. I also support more than 50 customers each day and maintain an average response time of 24 hours.
By analyzing feedback from over 100 customers and resolving 30+ daily service issues, I’ve helped improve satisfaction rates by 15% while building strong customer relationships that drive repeat business and referrals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CEO Tech Nigeria Limited
Jan 2020 - Present (6 years 10 months)
Built strong customer relationships and managed 40+ inbound and outbound calls daily to promote banking products, resulting in a 15% increase in customer engagement. Provided technical and product support to over 50 customers daily, resolving inquiries within an average response time of 24 hours using a CRM system.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Management
2015 - 2019
Bachelor of Science in Management from the University of Port Harcourt, completed from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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