Natural Ikponwonsa
@naturalikponwonsa
Live Chat Technical Support Expert at ComplyNow.ng, resolving customer issues through live chat and tracking support in CRM software.
NigeriaWhat I'm looking for
At ComplyNow.ng, I respond to customer inquiries and support requests via live chat, resolve technical issues, and use CRM software and chat tools to document interactions. I also provide product information and escalate complex cases with other teams.
At Tech Connection Limited, I handled more than 60 customer inquiries daily and helped improve member retention by 47%. Earlier, as a Customer Service Representative at MTN Communication PLC, I supported customers through chat, email, and telephone, contributing to a 37% increase in customer satisfaction ratings.
Experience
Work history, roles, and key accomplishments
Live Chat Technical Support Expert
ComplyNow.ng
Jun 2026 - Present (5 months)
Responded to customer inquiries via live chat, ensuring timely and accurate resolutions. Utilized CRM software to track interactions and collaborated with teams to escalate complex issues.
Customer Resolution Specialist
Tech Connection Limited
Mar 2025 - Apr 2026 (1 year 1 month)
Provided exceptional customer service via chat and email, addressing billing and account issues. Collaborated on strategies to improve member retention and managed over 60 customer inquiries daily.
Provided real-time support to customers via chat, email, and telephone, addressing inquiries and resolving issues promptly. Collaborated with cross-functional teams to escalate complex issues and maintained accurate records in the CRM system.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Computer Science
2017 - 2021
Bachelor of Science in Computer Science from the University of Benin, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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