Blessing Ugbaje

I am a dedicated and empathetic Customer Support Specialist with two years of experience focused on delivering exceptional customer experiences and driving retention. I combine strong communication and conflict-resolution skills with disciplined time management to maintain high satisfaction rates.

At Moniepoint BRM Office I resolved 50+ customer inquiries across phone, email, and chat and sustained a 95% customer satisfaction rating over eight months, while preparing accurate daily data reports on interactions.

As a Personal Assistant at Posharella Group of Company, I optimized calendars and workflows, prepared detailed reports, and implemented administrative processes that yielded a 20% increase in efficiency. I also used Trello and Asana to track tasks and ensure timely completion.

In voluntary work with CEO Career Crafters Academy I led scheduling for virtual executive meetings, improved decision-making efficiency by 30%, and built communication systems that reduced delays and miscommunication by 25%. I am proficient with multiple CRM and collaboration tools and eager to apply my skills to roles that value customer success and operational excellence.