Onyebuchi Ikenweiwe
@onyebuchiikenweiwe
Customer support and CRM specialist who turns complaints into loyalty and boosts retention.
NigeriaWhat I'm looking for
I am a customer support and CRM specialist with hands-on experience resolving complaints, managing client communications, and optimizing workflows using HubSpot, Asana, and Slack.
I have a proven record of improving satisfaction and retention, including resolving over 80% of complaints and contributing to a 32% sales increase by enhancing customer experiences.
My background includes roles as a Customer Support Specialist, Executive Assistant, Digital Product Tester, Virtual Assistant, and administrative staff, where I coordinated schedules, streamlined processes, tested products, and maintained accurate records.
I am passionate about using technology and thoughtful communication to strengthen business-client relationships, train teams, and drive efficient operations.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Private Organization
Jan 2025 - Sep 2025 (8 months)
Coordinated 100+ schedules and meetings monthly and resolved 95% of client inquiries within 24 hours, improving operational efficiency and stakeholder trust. Streamlined workflows with HubSpot, Asana, and Slack, reducing missed follow-ups by 20%.
Digital Product Tester
UserTesting Software Development Company
Sep 2024 - Sep 2025 (1 year)
Tested mobile apps and websites to identify bugs and usability issues, providing actionable feedback that improved product quality and user experience. Collaborated with developers using Figma and UserZoom.
Customer Support Specialist
Confidential Business
Feb 2025 - Aug 2025 (6 months)
Resolved over 80% of customer complaints and improved satisfaction, contributing to a 32% increase in sales through enhanced retention and customer experience. Trained staff and oversaw daily support operations to streamline workflows.
Virtual Assistant
National Union of Theatre Arts Students Association
Sep 2019 - Sep 2020 (1 year)
Managed executive schedules, communications, and documentation while creating reports and presentations to support operations. Utilized Google Workspace, Dropbox, Loom, and Slack for collaboration and task execution.
Administrative Staff
Crest Bridge Law Office
Drafted debt compilations and demand notices and supported client communication and administrative documentation to facilitate collections and office operations.
Education
Degrees, certifications, and relevant coursework
AUAmbrose Alli University
Bachelor of Medical Laboratory Science, Medical Laboratory Science
Completed a Bachelor of Medical Laboratory Science (BMLS) program focusing on medical laboratory practices and diagnostics.
Federal College of Education, Asaba
WASSCE, General Secondary Education
Completed the West African Senior School Certificate Examination (WASSCE) at the Federal College of Education, Asaba.
Digital Witch IT Support Community
IT Support Expert | Virtual Assistant, Information Technology / Virtual Assistance
Completed IT Support Expert and Virtual Assistant training focused on technical support, remote assistance, and productivity tools.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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